Analyst, Network-GIS-NS&UC s

2 months ago

North York, Canada Apotex Full time

About Apotex Inc.

Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the Apotex group is focused on the development and sale of generic, biosimilar and specialty products.
For more information visit: www.apotex.com.

Job Summary

Under general direction, responsible for administration and understanding of data network and network security including all communication systems within the Global Information Systems Infrastructure group. Monitors, troubleshoots and supports core data network and end user data network need including servers, desktop, phones, voice mails, cell phones, data connectivity to host systems and applications. Ensures long-term requirements of data/security/voice systems operations and administration are met through data analysis, trending and reporting. Responsible for the: installation, maintenance, configuration, and integrity of data/security/voice network. Develops and promotes standard operating procedures, work instructions and standards documents. Conducts routine audits of network and network security layers to ensure compliance with established standards, policies, and configuration guidelines. On-Call required.

Job Responsibilities

• Holds technical responsibility for general administration of the global data network and network security and all communication systems in alignment with the design, GIS strategy, guidelines, principles, policies and procedures.
• Provides 2nd and 3rd level Support to our end-user communication systems in accordance with GIS Service Level Agreement
• Manages personal performance incorporating a commitment to ongoing professional development and continuous learning.
• Assists in fulfilling departmental objectives and obligations.
• Investigates, diagnoses and resolves incidents with co-workers and customers.
• Updates the call track system in accordance with GIS processes. Monitors and communicates progress of incidents and escalate if necessary.
• Liaises regularly with their internal customers & teams to understand their needs and keeps them current with the progress and findings of applicable projects.
• Provides accurate and complete documentation of processes and procedures to ensure that systems can be supported.
• Required to be on-call. All such work will be covered by the requirements of the on-call policy
• Utilizes problem solving techniques to identify root causes of issues with internal customers and contractors, or to determine courses of action in the performance of their more complex activities
• Develops an in depth understanding of all Apotex policies, procedures and standards and operating processes associated with their information technology area
• Ensures that their advice given to internal clients and co-workers complies with directives and is given in a professional manner
• Provides input in the development/amendment of standard operating procedures
• Proficient in use of office automation tools including: Word, Excel, Power Point and Outlook
• Provides Status Reports, Expense Reports and Employee Time Exceptions Forms on a timely basis when required
• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

Education

• Engineering\Computer Science digree \ Vendor Certificates or equivalent work experience

Knowledge, Skills and Abilities

• Excellent verbal and written skills.
• Collaborative style and interpersonal skills with the ability to work effectively in a matrix, client focused environment.
• Proven customer service and support orientation with familiarity with ITIL or similar service delivery/support models.
• Configure data and security network, including routing/switching, troubleshooting, management reporting; traffic, firewalls, proxy, cloud-security, fault and performance monitoring, Ethernet and IP protocols.
• Administration, Installation and implementation of data networking and network security devices

Experience

• Ability to understand and analyze end user problems, and to troubleshoot on a timely manner.
• 4-6 years experience or education in a validated and/or change controlled environment
• Maintaining and Administration of Event Management and Network Reporting Tools including BMC, Solarwinds, HP NNM, Riverbed Cascade.
• Administration of all nework security layers including cloud based (including; NexGen FW, Identity Service Access Control Systems, Proxy/Policy control systems)
• Understanding of Video Conferencing, with the ability to troubleshoot, traffic management and high quality of service.
• Assist in routine moves, adds and changes (MACs) on voice and data equipment in co-ordination with Logistics staff
• Learn voice mail systems including administration, set up and configuration i.e. Call Pilot, Cisco Unity
• Experience with scanning technologies (RF and Fixed mount) including configuration, set up, programming and troubleshooting
• Learn Avaya/Nortel CS100E, Cisco Call Manager or equivalent PBX systems including configuration, administration, troubleshooting, traffic, management and reporting (certification an asset)
• Gain Experience in working with SIP, VOIP and Microsoft OCS, Microsoft Lync and Cisco Unified Communication Systems
• Knowledge of wireless (WIFI) technology administration including cellular, two way and in building systems.
• Experience in data/security/voice communication protocols and rolling out of networking and security technologies on global basis.
• Administor and Responsible for email systems including cloud based email (e.g 0365)

At Apotex, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

Apotex offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.

  • Analyst, Network-gis-ns&uc S

    2 weeks ago

    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • Analyst, Security It-gis-p&sec A

    2 weeks ago

    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • Analyst, Security IT-GIS-p&Sec a

    2 months ago

    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration,...

  • Gis Technician

    3 months ago

    York, Canada Planview Utility Services Full time

    Reporting to the GIS Manager, the GIS Technician is required to contribute and innovate on a variety of dynamic projects and maintenance programs that require support and development. The GIS Technician facilitates the compilation, organization, and interpretation of geographically referenced data sets through spatial analysis, as-built interpretation,...

  • Geographic Information Systems

    3 months ago

    North York, Canada A&F Di Carlo Construction Inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Generate maps and related graphs and charts - Plan map content, format and design and compile required data from aerial photographs, survey notes, records, reports and other maps - Maintain and manage digital database - Process data to conduct basic...

  • Computer Networks Manager

    3 months ago

    North York, Canada Novela Neurotechnologies Canada Inc. Full time

    Responsibilities: - Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companies - Develop and implement policies and procedures for electronic data processing and computer systems development and operations - Meet with clients to discuss system requirements,...

  • Geographic Information Systems

    3 weeks ago

    York, Canada A&F Di Carlo Construction Inc Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Generate maps and related graphs and charts - Plan map content, format and design and compile required data from aerial photographs, survey notes, records, reports and other maps - Maintain and manage digital database - Process data to conduct basic...

  • Network Administrator

    2 months ago

    North York, Canada Techify Inc Full time

    **Network Administrator Team Lead** Techify is hiring an experienced and motivated Network Administration Team Lead to join our fast growing and dynamic team.  You’ll be responsible to proactively align our clients with our best practices standards so that their IT systems perform optimally and overseeing and managing our team of network...

  • Customer Service Representative

    4 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Cloud Operations Support Analyst

    3 months ago

    North York, Canada Limelight Software Full time

    Who We Are At Limelight, we are on a mission to modernize how companies collect and analyze their data while providing an exceptional customer experience. Our platform, Limelight is transforming spreadsheets into a real-time, collaborative financial planning and analysis workspace. As leaders in innovation, we are experiencing exceptional growth and are...

  • Network Administrator

    3 months ago

    North York, Canada Techify Inc Full time

    **Network Administrator** Techify is hiring a Network Administrator to proactively align our clients with our best practices standards so that their IT systems perform optimally. This role is a critical part of our proactive service delivery to our clients and is aimed at reducing client risk, increasing productivity, and ensuring client...

  • Driver

    4 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Driver!**: Fix Network is looking for a new Driver to join our team. The primary focus of the Driver shall be to provide excellent customer service by making prompt and courteous deliveries and pick-ups. The Driver shall perform all job responsibilities in a safe, timely and efficient manner. Under the direction of the...

  • Tow Truck Driver

    3 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Tow Truck Driver!**: Fix Network is looking for a new Driver to join our team. The primary focus of the Driver shall be to provide excellent customer service by making prompt and courteous deliveries and pick-ups. The Driver shall perform all job responsibilities in a safe, timely and efficient manner. Under the direction of...

  • Analyst, End User Computing

    2 weeks ago

    North York, Canada Apotex Full time

    About Apotex Inc. Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical integration, the...

  • IT Operations Analyst

    2 weeks ago

    North York, Canada YuJa Inc. Full time

    YuJa is looking for a passionate individual to play the role to join our Internal Operations Team to play the role of an IT Operations Analyst within our Toronto office. Our team is passionate, excited about growth opportunities, and very creative. We are looking for people who are like-minded in vision and can also contribute to the diverse thinking our...

  • System Support Analyst

    3 months ago

    North York, Canada Healthy Planet Full time

    **System Support Analyst** We are looking for a System Support Analyst to maintain and administer our company's networked system of computers. The system administrator's responsibilities include troubleshooting hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and...

  • Project Coordinator- Community Network Ambassador

    3 months ago

    North York, Canada TNO – THE NEIGHBOURHOOD ORGANIZATION Full time

    TNO - The Neighbourhood Organization (TNO) is a well-established community-based social and health service agency providing a wide range of programs and services supporting low-income and newcomer communities across Ontario and sometimes across different provinces through online services and referrals. We are seeking a **Project Coordinator - Community...

  • Network Route Planner

    4 weeks ago

    North York, Canada Canada Clean Fuels Full time

    **About Us**: At Canada Clean Fuels, we provide innovative logístical solutions and exceptional service. We are seeking a skilled Network Route Planner to optimize routing across our network. This role is crucial for efficient route creation and dispatch, as well as for analyzing transportation data to enhance our logistics strategy. Your geographical...

  • IT Enablement Partner

    3 months ago

    North York, Canada Apotex Inc. Full time

    **About Apotex Inc.** Apotex Inc. is a Canadian-based global health company that produces high-quality, affordable medicines for patients around the world. Apotex employs almost 7,200 people worldwide in manufacturing, R&D, and commercial operations. Apotex medicines are accessible to patients in more than 75 countries globally. Through vertical...

  • Student, Business Analyst

    1 week ago

    North York, Canada Sun Life Full time

    Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. The Student, Business Analyst will be accountable for partnering with each area of the Design...