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Bilingual Training Coordinator

1 month ago

Toronto, Canada ML6 Search + Talent Advisory Full time

The Opportunity:

The Bilingual Training Coordinator is an essential member of our clients Training Team. This position is ideal for individuals who have a strong interest in the facilitation and creation of training materials, specifically in the culinary and customer service fields. As a Training Coordinator, you will be responsible for presenting classes in both English and French, as well as, creating and updating a variety of training materials to ensure that franchise owners have the necessary knowledge and abilities to succeed.

What You'll be Doing:

  • Facilitate classroom training and learning related to health & safety, customer service, and staff leadership
  • Participate in hands-on facilitation in the kitchen, guiding new team members in practical skills as required
  • Develop, write, and review training content, including quizzes and activities
  • Create engaging and effective learning materials tailored to various levels of learners
  • Maintain and update training resources like wall charts, job aids, and Standard Operating Procedures
  • Participate in onboarding processes including scheduling, communication, and welcome calls
  • Update and maintain content on our clients Learning Management System (LMS)
  • Support stores and Regional Operations Managers with training needs
  • Translate training and other "People" documents as required

What You'll Need to be Successful:

  • Strong communication skills, in both English and French, written and spoken
  • 1-3 years of experience in instructional training material design and development, preferably in a corporate or culinary setting
  • Strong presentation skills, able to facilitate classes of 5 – 15 people
  • Proficiency in Google Workspace, and familiarity with LMS platforms
  • Basic knowledge of learning theories and instructional design models
  • Experience in developing online and facilitated courses for adult learners
  • Strong organizational skills, with the ability to manage multiple projects simultaneously
  • Excellent communication skills and the ability to build strong relationships with team members and cross-functional partners

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