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Bilingual Training Content Coordinator

5 months ago

Toronto, Canada Pizza Pizza Full time

“Always our best food, made especially for you.” Pizza Pizza’s mission is to make each and every occasion with us an enjoyable and memorable experience for both our customers and our team members.

Pizza Pizza is Canada’s favourite pizza chain for a lot of reasons, but the most important one is our people. Before that box ever arrives at your door, a diverse team of talented people make it happen, from the head office to the kitchen counter. We are currently looking for a Bilingual Training Content Coordinator to join this team at our Innovation Learning Centre, in Etobicoke, Ontario.

So, if you’re looking for an exciting position where you can grow and advance, with training and support, Pizza Pizza delivers. We think you’ll like it here.

**The Position**

The Training Content Coordinator is an essential member of our Training Team. This position is ideal for individuals who have a strong interest in creating and delivering training materials, specifically in the culinary and customer service fields. As a Training Content Coordinator, you will be responsible for creating, overseeing, and updating a variety of training materials to ensure that our team has the necessary knowledge and abilities to succeed.

**Responsibilities**:

- Develop, write, and review training content, including quizzes and activities
- Create engaging and effective learning materials tailored to various levels of learners
- Maintain and update training resources like wall charts, job aids, and Standard Operating Procedures
- Participate in onboarding processes including scheduling, communication, and welcome calls
- Administer the Learning Management System Tracker, setup, and manage certifications
- Participate in hands-on facilitation in the kitchen, guiding new team members in practical skills as required
- Update and maintain content on our Learning Management System
- Support stores and Regional Operations Managers (ROMs) with training needs
- Translate training and other “People” documents as required

**Requirements**:

- Strong communication skills, in both English and French, written and spoken a must.
- 1-3 years of experience in instructional material design and development, preferably in a corporate or culinary setting
- Proficiency in Google Workspace, and familiarity with LMS platforms
- Basic knowledge of learning theories and instructional design models
- Experience in developing online and facilitated courses for adult learners
- Strong organizational skills, with the ability to manage multiple projects simultaneously
- Excellent communication skills and the ability to build strong relationships with team members and cross-functional partners

Pizza Pizza is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.