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Bilingual French Call Center Agent

4 months ago

Concord, Canada Randstad Canada Remote Work Freelance Full time
Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries ? Are you someone who prides themselves on their ability to multitask?

If yes, then we have a very exciting opportunity for you

We are looking for personable Bilingual -English & French speakers to work on a contract basis as Bilingual Call Center Agent for our client, a well-known Insurance Company

In this role, you will be working in a collaborative, team-oriented, fast-paced environment, providing exceptional client service to customers over the phone and email.

We're looking for Rockstar candidates with excellent communication skills, who can handle a fast-paced environment, and who multi-task efficiently (on the phone and logging information into the computer).

Advantages
- Remote work opportunity
- $22..00 - $23.50 per hour
- Great work-life balance - 8:30-6:30 PM or similar schedule
- Excellent on-boarding process, with great training provided
- Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
- Opportunity to add experience from an excellent company that would look great on your resume
- 1-2 months of training

Responsibilities
- Handling all inbound calls and emails from customers regarding their insurance plan
- Managing policies in regards to a variety of matters, including walking clients through their plan in a patient manner
- Provide empathy while dealing with clients and supporting business needs
- Ability to multitask between calls and system handling
- Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction between parties

Qualifications
- Bilingual in English and French
- 1 year of call center or insurance experience within an office setting
- Able to de-escalate calls in a patient and empathetic manner
- Excellent written and verbal communication
- Team player with a positive attitude
- Willingness to learn

Summary
If this sounds like you, we would love to hear from you If you meet the above-listed criteria and are ready for your next challenge here is how to apply:

1) Apply Online
2) Send a copy of your resume to andrea.francis@randstad.ca and mention Bilingual CSR - Remote

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.