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Specialist, Tech I

3 months ago

Saint John, Canada Wyndham Hotels & Resorts Full time

Wyndham Hotels & Resorts is now seeking a Specialist, Tech I to join our team in Saint John, New Brunswick.

Why Wyndham?

By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support.  Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more.  At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you

The Role

The Hotel Technology Client Support Team (HTCS) is dedicated to providing 24/7 real-time IT support to all Wyndham hotel brands, making over 400,000 contacts a year. This team primarily provides support for our property management systems as well as ensuring communication is active with the central reservation system.  

 

Technical Support Professionals are responsible for providing friendly and professional “Count on Me” service to our properties while assisting with project work.  You will use your proven analytic and troubleshooting skills to find solutions to technology based problems and be responsible for working with our hotels through a number of different sources including phone, chat, and email.  The Technical Support Professional will assist properties with revenue reporting and property management system accounting.

What you'll do
  • Provide front line support for our hotels technology needs taking requests from our hotels through phone, chat, and email
  • Use your analytic and troubleshooting skills to find solutions to technology based problems; these requests will include but will not be limited to property management systems, windows based operating systems, user account management, and hardware support
You'll be successful if you have
  • Experience with windows based PCs
  • Proficiency in Windows based operating systems, Microsoft Office, and internet explorer and other web browsers
  • Knowledge of computer networks, and TCP/IP standards
  • Knowledge of computer hardware, and network equipment
  • Strong customer service skills
  • Good oral and written communication skills
  • Basic understanding of accounting principles and financial knowledge
Required Qualifications/Experience
  • Two years’ experience working on or with computer hardware, computer software, and/or computer networks 
  • One year post-secondary education in computer science, or two years’ in another field is considered an asset
  • One year experience in a customer service position
  • Experience in the hospitality field is an asset

 

COMPANY OVERVIEW:

 

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

 

Job Location: Saint John, 180 Crown Street, Saint John, New Brunswick  NA
Employment Status: Full-time