Infrastructure Specialist, Team Lead

3 weeks ago

Saint John, Canada Quorum Information Technologies Inc Full time

Location – Open (remote within Canada)
Reports to – Director, Infrastructure & NOC
Job type – Full-time; Average working hours is 40 hours/week

Quorum is seeking an Infrastructure Specialist, Team Lead to spearhead our Site Reliability Engineering (SRE) efforts - focusing on the stability, security, and scalability of our infrastructure environments across Azure and AWS platforms. This role is instrumental in driving operational excellence, collaborating closely with Software Development teams, and ensuring the seamless integration of automation and monitoring processes for our industry-leading automotive dealership software solutions.

Here is what we will expect from you at work:

  • Infrastructure Management and Provisioning:
    • Design, build, and maintain secure, robust, and scalable infrastructure across Azure, AWS, and on-premises environments.
    • Implement best practices for monitoring infrastructure and applications, ensuring availability, performance, and security of systems.
    • Manage cloud services on both Azure and AWS, optimizing for performance, cost, and scalability.
  • Production Infrastructure Stability and Escalation Support:
    • Ensure the stability and reliability of production environments.
    • Provide timely escalation support for critical production issues.
    • Participate in on-call rotations and shift work as needed.
  • Monitoring, Optimization, and Automation:
    • Lead efforts to monitor system performance and identify opportunities for improvement.
    • Build automated processes to enhance operational efficiency.
    • Collaborate with development teams to improve reliability and performance.
  • Cybersecurity and Compliance:
    • Develop and enforce security best practices.
    • Regularly assess and deploy cybersecurity measures.
  • Collaboration with Development Teams:
    • Work closely with software development teams to ensure the reliability of application infrastructure.
    • Implement testing tools and strategies for infrastructure environments.
  • Project Planning and Management:
    • Participate in infrastructure-related projects, ensuring alignment with business objectives.
    • Manage and prioritize the team’s work using tools like Jira.
  • Process Adherence and Prioritization:
    • Oversee adherence to operational processes.
    • Ensure proper task prioritization based on business needs.
  • Mentorship and Team Leadership:
    • Provide leadership and mentorship to the Infrastructure & NOC team.
    • Conduct regular team meetings and facilitate the development of team members.
  • Technical Problem Solving and Incident Management:
    • Lead technical problem-solving efforts and conduct post-mortem reviews for incidents.
  • Documentation and Reporting:
    • Ensure comprehensive documentation of infrastructure configurations.
    • Provide regular reporting on system performance and incidents.
  • Stay Current with Technology Trends:
    • Stay informed of industry trends and drive innovation.

Here is the kind of candidate we are looking for:

  • Educational Background:
    • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Technical Expertise:
    • 3+ years of experience managing Windows Remote Desktop Services and Azure Virtual Desktop environments.
    • 3+ years of experience managing AWS application environments.
    • Strong knowledge of Microsoft Azure and AWS.
    • Experience with Windows Desktop and Server Operating Systems.
    • Proficiency in scripting and automation.
    • Experience with Microsoft SQL Server is beneficial.
  • Leadership Experience:
    • 3+ years of experience in a supervisory role.
  • Soft Skills:
    • Excellent communication and collaboration skills.
    • Strong organizational and project management skills.
    • Ability to troubleshoot complex technical issues.
  • Certifications:
    • Certifications in AWS and Microsoft Azure are highly desirable.
  • Additional Requirements:
    • Criminal background check required.

Quorum is an Equal Employment Opportunity employer – All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

**Only those candidates that meet our requirements for this position will be contacted**

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