Client Advisor

3 weeks ago

Toronto, Canada RBC - Royal Bank Full time

Job Summary

Job Description

Client Advisor - Greater Toronto Area

**Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today **

What is the opportunity?

At RBC, we fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients' lives, adding value in the moments that matter. We value each person's unique customer service style and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations, Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients, meet their everyday banking needs, resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

What will you do?

  • Maintain an engaging on-the-floor presence in our retail locations, ensuring every client is proactively greeted and engaged upon entry
  • Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact
  • Assist clients to fulfill their immediate everyday banking needs, both personal and business, using RBC's systems and best in class digital platforms, while respecting client preferences
  • Engage in discovery conversations to understand client needs, provide client-centric advice and personally fulfill on the appropriate simple advice, solutions and service
  • Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
  • Champion digital enablement by proactively educating our clients to self-serve, while leading with advice, serving through digital where possible
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

  • A passion for hosting an exceptional client experience
  • Curiosity, emotional intelligence and empathetic communication skills
  • Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.)
  • Personal flexibility to work flex hours
  • A self-motivated eagerness to learn and determination to succeed

Nice-to-have

  • Previous retail or customer service experience
  • Experience in the financial or service industry

Is this job right for you? Check out our video and decide for yourself

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation
  • A world-class training program in financial services
  • Excellent career development and access to a variety of job opportunities across business and geographies
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Platform:

Personal and Commercial Banking

Job Type:

Regular - Trainee (Trainee)

Pay Type:

Salaried

Posted Date:

2023-09-07

Application Deadline:

2024-05-24

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Client Advisor

    4 weeks ago

    Toronto, Canada FERRAGAMO Full time

    _**We are currently looking for a Client Advisor for our Bloor Street Location**_ **The Position Mission** The Client Advisor provides excellent and specialized customer service by **creating emotionally enriched relationships** with clients; **developing and nurturing** meaningful and loyal client relationships thorough personal connections and CRM...

  • Client Advisor

    1 month ago

    Toronto, Canada Prairies and Petals Full time

    We are seeking a dynamic and enthusiastic Part-Time Client Advisor to join our growing team. As a Client Advisor, you will play a pivotal role in providing an exceptional shopping experience for our clients. Your passion for luxury florals, attention to detail, and friendly demeanour will be key to your success in this role. **Responsibilities**: - Greet...

  • Client Advisor

    4 weeks ago

    Toronto, Canada FERRAGAMO USA INC Full time

    **OUR HERITAGE AND PASSION TO EMPOWER YOUR TALENT AND CREATIVITY** Ferragamo S.p.A. is the parent Company of the Ferragamo Group, one of the world's leaders in the luxury industry and whose origins date back to 1927. The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with...

  • Client Advisor

    7 days ago

    Toronto, Canada Pivotree Full time

    **Position Summary**: Are you a high-performing individual excited by driving wins for your customers? Do you have expertise in developing Order Management and Warehouse Management solutions for clients in the B2C and B2B opportunities? Are you US or Canada based and fluent in at least 2 languages (English, Spanish, French) By working closely with our...

  • Client Service Advisor

    7 days ago

    Toronto, Canada Ontario Pension Board Full time

    **Client Service Advisor** **Are you a Certified Financial Planner with an absolute passion for delivering** **exceptional client service and retirement planning solutions?** **Take the next in step your career with Ontario Pension Board (OPB) as a Client Service Advisor!** As a Client Service Advisor, you will deliver a range of advisory services as you...

  • Client Advisor

    1 month ago

    Toronto, Canada Dolce & Gabbana Full time

    Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our  Toronto Boutique . We are seeking an exceptional Client Advisor  with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.  Main activities and Responsibilities:  Provide...

  • Client Advisor

    3 weeks ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionClient Advisor - Greater Toronto Area**Please Note: we are hiring multiple candidates for this position across Greater Toronto Region. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today...

  • Client Advisor

    3 weeks ago

    Toronto, ON, Canada Dolce & Gabbana S.r.l. Full time

    Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Toronto Boutique . We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand. Main Activities And Responsibilities Provide impeccable...

  • Client Support Advisor

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Support Advisor

    7 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Advisor Intern

    1 month ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Client Relations

    4 weeks ago

    Toronto, Canada Intellectual Property Ontario Full time

    **Who we are**: Intellectual Property Ontario (IPON) is a new provincial agency that will serve as a go-to resource for Intellectual Property (IP) expertise to help researchers and companies maximize the value of their IP, strengthen their capacity to grow and compete in the global market. **Location**: This is a hybrid opportunity within Ontario. We have...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories.As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver an...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories. As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...

  • Showroom Host/ Client Care Advisor

    1 month ago

    Toronto, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories.   As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver...