Client Advisor

2 weeks ago

Toronto ON, Canada Dolce & Gabbana S.r.l. Full time

Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Toronto Boutique . We are seeking an exceptional Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.

Main Activities And Responsibilities

  • Provide impeccable service to our clients and be a true ambassador of the brand ensuring that every client is treated according to the Dolce & Gabbana expectations.
  • Tailor the client experience in order to exceed their expectations while supporting the team by providing, mentoring and ensuring smooth running of the sales ceremony on the shop floor
  • Demonstrate excellent knowledge of the products as well as of the Dolce & Gabbana history and heritage and serving as a role model by prioritizing client’s interest and consistently achieving monthly sales targets.
  • Proactively using clienteling tools and make the most of their time ensuring the achievement of individual and store goals, enhancing and developing the business.
  • Ensure qualitative monitoring and updating (CRM), to build and retain relationships with our current customer and identify potential clients.
  • Ensure the achievement of the sales goals, enhancing and developing the business
  • Sourcing new clients using the CRM tools
  • Maintaining and building productive long-term relationships with DG loyal clients
  • Oversee the organization's sales policies, objectives and initiatives
  • Assist in merchandising and maintenance of the shop floor

Requirements

  • 3+ years of Luxury Retail Sales Experience
  • Excellent written and verbal communication skills
  • Women's and Men’s RTW experience

Location: USA – Toronto – CA #J-18808-Ljbffr

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