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Casual Paratransit Clerk

3 months ago

Regina, Canada City of Regina Full time

Job ID: 2257

Openings: 1

Jurisdiction: Amalgamated Transit Union

Division: City Operations

Department: Transit

Branch: Integrated Engineering Service

Location Name: Regina, Saskatchewan, CA

Type of Posting: Internal & External

Employment Type: Casual

Hourly Salary: $19.11 - $31.54

Date Posted: June 25, 2024

Closing Date: July 11, 2024

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent team and we'll collaborate with you to address your requirements.

Position Summary

*This position has limited guaranteed hours with the typical minimum being 15-25 hours per week. This position cannot accommodate someone currently working in a full-time position because individuals are required to be on call and work Monday-Friday between the hours of 5:30a.m.-11:05p.m., Saturdays 6:45a.m.-12 Midnight and Sundays/Statutory Holidays 7:45a.m.-7:00p.m. The position can accommodate another part-time job or commitments such as university classes.*

This position receives, processes and dispatches requests for paratransit services through the operation of a computerized scheduling system. This position reports to the Paratransit Coordinator.

Key Duties & Responsibilities
  • Receive and process same day, advance, group and subscription booking requests and cancellations from passengers.
  • Update passenger registration information.
  • Communicate cancellations, additions, transfers or other changes required by paratransit operators via two-way radio or mobile data tablet.
  • Schedule daily operator assignments and ensure schedules are received by assigned operators.
  • Provide registration and policy/procedure information to passengers.
  • Provide emergency coordination in case of an accident or other road incident.
  • Tabulate data respecting performance indicators.
  • Assist in the training and orientation of new staff.
  • Provide verification of fares.
  • Schedule passengers for on demand trips.
  • Perform related duties as required.
Key Qualifications
  • Typically the knowledge, skills and abilities required for this position are obtained through completion of Grade Twelve (12), and a minimum of one (1) year experience working with computers and word processing and menu-driven computerized software programs, along with experience in radio operations, telephone service, customer service and working with persons with disabilities. Experience in transportation is desirable.
  • Thorough knowledge of the City of Regina geography.
  • Thorough knowledge of scheduling and dispatch procedures.
  • Knowledge of the transportation needs of persons with disabilities.
  • Ability to participate effectively as a part of a team.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Ability to communicate effectively by providing clear, concise and accurate information to the to the general public and other City personnel.
  • Ability to operate computers including word processing and menu-driven computerized software programs.
  • Ability to maintain close attention to detail under high volume work situations.
  • Ability to tabulate and maintain records.
  • Ability to multi-task.
  • Ability to be called in on short notice to work shifts.

Notes:

  • In-person testing will be done to evaluate knowledge, skills and abilities.
  • Candidates selected for an interview will be required to provide proof of acquired education.
  • In accordance with the City of Regina's Criminal Record Check Policy, the position requires that the successful candidate provide a satisfactory Vulnerable Sector Criminal Record Check as a condition of employment.

Additional Requirements

  • Successful candidate may be required to obtain and provide a satisfactory criminal record check, as per the City of Regina's Criminal Record Check Policy.

  • Successful candidates will be required to provide proof of acquired education.

  • Additional assessments may be conducted to evaluate competencies, knowledge, skills and abilities.

Join our team at the City of Regina and contribute to our vibrant community

We prioritize your well-being, support your professional growth, and value inclusive hiring. Enjoy competitive compensation, attractive health and wellness benefits, and a variety of educational support and in-house courses for your development.

If you have a passion for public service and want to make a difference in our community, then come and work with us.