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Bilingual Cross Referencing Specialist

2 months ago

THORNHILL, Canada Grainger Businesses Full time

 

Work Location Type: Hybrid 

 

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

 

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

 

Position Summary

Under limited supervision, the Bilingual - Cross Referencing Specialist will be in charge of completing cross reference product requests submitted to the Technical Product Support team by the sales organization as they are prioritized by the Cross Referencing Manager. This team member will also be a key subject matter expert on any cross reference related continuous improvement initiatives that may require gather data or giving feedback on system function needs and limitations as directed by the Cross Referencing Manager.


 

You Will

  • Reviews external product crossing lists entered by Sales/Customer Support, and ensure necessary details are provided.
  • Review completion deadlines requested for external product crosses and communicate any challenges with expected deadlines as needed to the Cross Referencing Manager.
  • Review competitor/manufacturer parts submitted by the sales team, and determine the best internal product to offer the customer to replace the previous item.
  • Identify and capture the match type and part numbers of the suggested items
  • Document/communicate any key variances between the original and suggested items to sales team.
  • Review and report website description or specification errors or omissions to Category Support Team.

You Have

  • Bachelor's Degree / college diploma or equivalent work experience preferred.
  • 1+ 3 years of mechanic, or parts management, or customer service, or field service, database maintenance experience preferred
  • Must be fluently bilingual in both English and French, written and spoken.
  • Effective interpersonal and communication skills, both written and verbal.
  • Leadership and decision making skills.
  • Ability to handle multiple priorities.
  • Some technical background is desirable.
  • Knowledge of the parts industry.
  • Ability to work independently.
  • Skilled in Microsoft Word, Excel and Outlook.

#LI-DD1

 

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more

 

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.


Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.


Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.