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Service Coordinator

2 months ago

Timmins, Canada Everguard Full time
Salary:

Everguard Fire Equipment Inc. (Everguard) is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

We have immediate openings at our Timmins operation for Service Coordinator.


Being a part of our team, you will be able to experience many of the benefits below.

  • Competitive Wages
  • Comprehensive Health, Dental and Insurance Programs
  • Employee and Family Assistance Program
  • Employer Matching Retirement Savings and Financial Planning Support
  • Paid Time Off (including Flex Time and a Variety of Observed Holidays)
  • Paid Training and Development Opportunities, and much more


As our Service Coordinator, you will be responsible for a wide variety of duties such as supporting technical service delivery to our clients through both service scheduling and execution of associated administrative tasks. Some additional expectations of this role include:

  • Maintaining and executing the work schedule for all field services technicians.
  • Producing customer work orders and communicating with field technicians to ensure all service requirements are fulfilled.
  • Assisting Technicians in fulfilling customer requests and service inspections.
  • Quoting and invoicing orders and service work.
  • Producing fire inspection reports and certificates.
  • Maintaining client, product and other related information in the ERP.
  • Providing high levels of internal and external customer service through timely response to inquiries and requests.
  • Ensuring safe work practices are followed safety leadership is demonstrated in all aspects of the job.
  • Managing administrative and recordkeeping requirement.
  • Support Sudbury operation to replenish Warehouse & Truck Stock and keep accurate count of inventory ensuring the Branch has the necessary parts and equipment to handle service and emergency calls.


The successful candidate would bring a variety of competencies to the role including:

  • Ability to safely execute high quality work on-time
  • Professional and customer service focused mindset
  • High level of self motivation
  • Keen attention to detail
  • Strong communication and interpersonal skills
  • Ability to work both collaboratively with team members, as well as, independently
  • Ability to demonstrate strong problem solving skills
  • Flexibility to address changing situations/priorities and solve problems as they evolve
  • Demonstrate mindset towards continuous learning, as well as an ability to use/learn technology solutions in the execution of their work is a must.
  • Must be willing to relocate


They must also possess the following experience and/or education:

  • Minimum of 2+ years' experience in a service administration across various industries in fast-paced environment, preferably in industrial and/or construction industries.
  • Scheduling experience would be considered an asset.

NOTE: All combinations of education in a related and experience will be considered.

NOTE: Candidates who advance through the hiring process will be required to submit a current Certificate of Conduct.


If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.