Senior Specialist, Mental Health and Addictions Centre of Excellence

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day

Health care spending account

Premium defined benefit pension plan

3 personal days and 2 float days annually

Individual contributors start at 3 weeks' vacation with 4 weeks at 2 yrs.

Career development opportunities

A collaborative values-based team culture

Wellness programs

A hybrid working model

Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

A key member of the team that leads the design and implementation of the inaugural clinical and system strategies, plans, and policies for the Mental Health and Addictions Centre of Excellence. This lead specialist position contributes their growing subject matter knowledge, experience, and insight to improving the mental well-being on Ontarians through the conception, development and implementation of products and processes that primarily address MHA COE'S key business support functions which enable and inform the strategic directions of the organization. In this important and exciting role, you will be responsible for the following.

Here is what you will be doing:

Planning and facilitating projects to develop quality improvement strategies and foster MHA COE initiatives. This includes working closely with clinical experts, conducting needs assessments and surveys, performing literature reviews and environmental scans, developing education and evaluation tools, and contributing to presentations and publications relating to the projects

Facilitating in all aspects of project management such as identifying and effectively communicating with relevant stakeholders, managing project documentation, driving agendas, and providing input in a collaborative setting to develop and implement strategies to foster quality improvement

Supports meetings including but not limited to conducting research for meetings, developing reports and presentations, coordinating logistics, corresponding with meeting participants, leading meetings and/or participating in meetings as recorder when required

Act as a lead and develop subject matter expertise in clinical and/or health system areas of interest

Providing expert strategic advice across multiple areas of business and developing comprehensive clinical and/or health system plans and policies

Working with various stakeholders (subject matter experts, providers, administrators, professional bodies) and working groups to achieve consensus

Monitoring evidence and conducting jurisdictional scans to understand best practices. Conduct systematic literature reviews

Identifying, resolving, and escalating, as required, issues and risks in a timely manner

Commitment and willingness to be a team player, support colleagues and ensure program goals are accomplished

Creating, building, and maintaining strong respectful relationships with stakeholders, staff, and senior leadership

Demonstrating and maintaining a positive and creative influence in keeping project momentum moving forward

Fostering understanding and application of plans and policies across the MHA sector

Lead the development, implementation, and optimization of internal business processes

Supervise and mentor staff when required to do so, including but not limited to providing performance feedback and appropriately escalating issues to management

Here is what you will need to be successful:

Education and Experience

Master's degree preferred or Undergraduate degree in an appropriate discipline (clinical epidemiology, health services research, business/health administration, Sciences) or equivalent combination of education and experience

Required 5 years of experience, healthcare sector experience is an asset

Knowledge of Communities of Practice (clinical) concept, performance, evaluation, indicator development, and/or performance measurement

Knowledge of the Ontario health and social services system, project management, best practices in quality improvement and performance management are preferred

Experience leading/enabling small to medium-scale strategic projects preferably related to the mental health and addictions field

Demonstrated successful project management and change management experience

Experience with qualitative and quantitative analysis including systematic literature reviews

Experience partnering with internal and external stakeholders to advance the quality agendas

Demonstrated ability to work, both as a member of a team and independently, using sound judgment

Experience organizing and coordinating small and large meetings for various stakeholders

Considered a trusted colleague and an essential resource in your key areas of accountability for internal team members, external stakeholders, and partners

You supervise and mentor team members when required to do so, including but not limited to providing performance feedback, identifying performance issues, and appropriately escalating issues to management

Knowledge and Skills

Highly motivated, results-oriented, team player

Excellent interpersonal, decision-making and facilitation skills

Eagerness to learn about and partner with all regions and departments within the organization to advance the Project objects

Knowledge of quality indicator development and reporting

Intermediate proficiency with Microsoft Office programs (e.g. Project, Word, Excel, PowerPoint, Outlook, SharePoint)

Excellent ability to analyze and interpret complex information to deliver a solution that meets the program needs

Excellent communication (written and oral) including developing policies, broad communications, knowledge transfer tools and project materials

Ability to effectively liaise and work with all positions in the organization

Proven ability to develop relationships with key stakeholders to establish trust, credibility, and respect

Enjoy working as part of a team in fast-paced, collaborative environment

Consults with numerous teams, portfolios, and stakeholders to examine problems and find innovative solutions to non-routine problems where information and precedence are not readily available

Identifies trends and make suggestions for positive change in response to problematic trends

Must be able to understand the needs of diverse stakeholders to develop effective solutions and assess impact of recommendations for change

Employment Type: Permanent Full Time

Salary Band: 5

Location: Ontario (currently hybrid; subject to change) All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: October 26, 2023

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.

We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.

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