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Senior Claims Advocate

3 months ago

Calgary, Canada Marsh Full time

Marsh seeks a Senior Claims Advocate to join our Calgary Claims Team. Marsh is willing to consider residency in various jurisdictions across Western Canada.

What can you expect?

The Senior Claims Advocate is responsible for facilitating loss management within the defined operational parameters of the claims team to ensure the prompt and equitable resolution of client claims.  Reporting directly to the Western Claims Leader, this position requires a professional with substantial experience in client claims advocacy, insurer claim examination and or third party claim adjusting.   This individual will be technically focused and able to drive initiatives to handle complex claims across multiple lines of insurance.   In-depth knowledge of Insurance Markets and their claim resolution procedures is a requirement for this hire.

What is in it for you?

  • A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.

  • Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.

  • Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.

  • A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.

  • Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.

  • Flexible work opportunities to ensure a healthy work/life balance.

We will Count on you to:

  • Having ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients.

  • Analyzing loss details to determine appropriate policies and coverage.

  • Driving the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution.

  • Interacting closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients.

  • Having a strong focus on clients and providing value-add claim services

  • Working closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally.

  • Providing support to Broking teams by participating in the creation of client specific claim protocols.

  • Monitoring insurer responses to reported claims and engaging with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims.

  • Liaising and working closely with other claims team members to develop claim management best practice.

  • Drafting communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process.

  • Building relationships with key stakeholders both internally and externally.

  • Providing technical claim assistance, leadership and mentoring to colleagues.

What you Need to Have:

  • 5+ yearsâ experience in a commercial claims environment either at the adjustor, carrier, legal, or brokerage level

  • University degree or College certification

  • Designations of CIP, CAIB, CRM, or LL.B all assets

  • In-depth understanding of relevant insurance law and claim litigation procedures

  • Direct involvement with large, complex, casualty and property losses

  • Strong carrier relationships and detailed knowledge of insurance market claim procedures

What Makes You Stand Out?

  • Understanding of commercial loss adjusting

  • Experience in a loss adjusting firm or insurance examiner firm

  • Familiarity with government, municipal, or similar industry claims is an asset

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@mmc.com

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The applicable base salary range for this role is $67,000 to $147,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.