Manager, Dealer Training

2 weeks ago

Toronto ON, Canada Dr. Ing. h.c. F. Porsche AG Full time

The Dealer Platform Manager will contribute to the omni-channel customer experience for Porsche Cars Canada (PCL), PCL owned entities and for each dealer across the network via integrating key dealer-facing Porsche Systems and approved vendor partners. This position will collaborate with the Manager, Digital Platforms and other key partners including Porsche Digital, PCNA, PAG, dealers and 3rd party system providers as an important element of PCL’s omnichannel roadmap. The role will also support the Manager, Customer Journey and the CRM Manager to further the use of C@P at PCL and across the dealer network through DMSi, as well as, support the Retail and Marketing teams at PCL for escalated IT tickets.
Lead and implement, in coordination with the Manager Retail Platforms, PCNA and PAG the Dealer Management Systems Integration (DMSi), and Deal Builder projects.
IT Ticket Level 2 / Level 3 Local Support as required– Retail & Marketing Platforms.
Collaborate, train, and motivate Porsche Centre key personnel on the implementation and enhancement of dealer platform projects.
Consult collaboratively with operational departments to translate business needs into functional requirements while ensuring compliance with PCL and PCL owned entity systems procedures, Directives and IT policies, and future systems direction.
Achieve digital business platform related KPIs while ensuring a seamless omni-channel experience through a customer and dealer satisfaction focus.
Proactively maintain a broad knowledge of applied information technology and e-commerce strategies and implementations; direct the application of appropriate technical solutions to address specific business issues and improve processes, profitability, and information flow in an evolving end-user environment.
Direct cross-functional projects from the business side within PCL by following a structured methodology to lead, develop, and deploy projects from concept to realization; achieves time, cost, and quality targets.
Present project status (plan, budget, and timeline versus actual) to the Executive team and project stakeholders as required.
Develop reports on Project, KPIs and Target Status on an ongoing basis.
Develop and manage relationships with systems vendors, developing commercial efficacy, and delivery of agreed statements of work.
Works closely with People Excellence & Training to align on dealer training initiatives related to our projects.

Strong Project Management skills and knowledge of project management methodologies and platforms.
Comprehensive knowledge of digital reporting products and platforms including Google Analytics, Data Studio, Tableau.
Knowledge of Porsche sales and dealership systems and processes is an asset.
Interest, experience, and understanding of new digital technologies.
Awareness of legal regulations and how they impact digital product development.
Technical platform implementation and project management experience is a plus.
Experience leading complex omni-channel digital transformations including platform modernization and migration projects is an asset.
Distinct retail and customer service experience is an asset.
Knowledge of German and/or French is an asset.
Bachelor’s Degree in Business Administration or equivalent background in a related field of study.

Luxury and/or Automotive experience is an asset.

Demonstrated strong UX skills and mindset.
Experienced in Microsoft Project or other software-based scheduling toolset.Collaborative strategic thinker with demonstrated emotional intelligence and business acumen.
Ability to work independently with a high degree of initiative, takes ownership of their performance and driving results.
Excellent stakeholder and relationship management skills including strong conflict resolution and negotiation skills.
Exceptional time and project management skills including strong risk management and mitigation skills.
Strong interpersonal skills, with demonstrated ability to work collaboratively at all levels of a multi-cultural organization, using a variety of modern, online methods.
Able to maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly.

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