Sales Representative

2 weeks ago

Old Toronto, Canada Dealer Inspire Full time

ABOUT THIS ROLE

Summary
Promote, commercialize and sell, to new and pre-owned auto dealers, the D2C Media suite of solutions, including websites, website add-ons, digital advertising, facebook marketplace, CRM and VBDC services.

Location: Must reside in the Greater Toronto Area, Ontario, Canada

Main Responsibilities:

  • Retain and Grow Existing Accounts:
    • Develop and implement strategies to retain and nurture relationships with existing customers.
    • Analyze customer accounts by using D2C Media dealer performance reports, dashboards and benchmarks and identify growth opportunities.
    • Conduct monthly performance reviews with customers, present identified opportunities and propose solutions to upsell products or services.
    • Present and train customers on D2C Media solutions: current portfolio and upcoming innovations. Invite D2C Media SMEs when needed.
    • Confirm next month digital advertising budgets before the 29th of each month.
    • Participate in the D2C Media escalation process when customers feel/need to get a support request prioritized or when they feel SLA is not met.
    • Act as a support agent, when it’s appropriate, by leveraging the flexibility of D2C Media CMS and providing on the spot resolutions to customers.
    • Act as a trusted advisor to customers, offering solutions that align with their business objectives.
  • Market Share Expansion:
    • Create acquisition opportunities by introducing D2C Media to prospects in your assigned territory.
    • Book introduction meetings
    • Qualify opportunities
  • Nurture prospects and facilitate proposal process:
    • Plan the strategy with your sales director or vice president
    • Nurture the prospect
    • Book a detailed presentation
    • Plan the meeting (with other D2C Media participants if needed)
    • Present D2C Media value proposition
    • Propose
    • Close transaction
  • Participate in website deliveries:
    • Participate and facilitate the following milestones in the website delivery process.
      • Requirements and specifications gathering process.
        • Dealer contacts for the program
        • Specific timelines to be respected
        • Package and features selection
        • Details on current provider(s) that will be replaced by D2C Media
        • Domain ownership and information
        • Sites sections and CMS functions to activate
        • Third-Party Integrations to activate
        • Inventory management: pre and post launch (new, pre-Owned, others)
        • SEO specific instructions
        • Pages to migrate
        • Leads distribution rules: forms, chat and phone lines
        • Design and Template selections
      • Site mock-up approval
      • Staging site approval
      • Inventory imports, exports and pricing approval
      • Train the dealer and get launch approval from the dealer.
      • Post-Launch kickoff meeting with the dealership employees to present the newwebsite or other services included in the agreement, provide additional training,launch the support model and discuss performance review sessions.
  • Drive Revenue Growth
    • Meet and exceed acquisition targets.
    • Meet and exceed revenue targets.
    • Build and maintain strong, long-term customer relationships through regular communication and exceptional customer service.
    • Monitor sales performance and improve knowledge
  • Update Sales CRM every day for the following modules:
    • Account
    • Opportunities
    • Performance review
  • Participate in a weekly session with the sales director.
  • Participate in product sessions when appropriate.
#LI-SY #LI-REMOTE #J-18808-Ljbffr

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