Surveyors - Patient Partners

Found in: Jooble CA O C2 - 1 week ago


Canada Healthstandards Full time

Accreditation Canada (AC) is looking to engage patients and/or caregivers who share our passion for achieving quality health services for all. In Canada and around the world, we are building a bold and bright future for our enterprise and our clients. If you are looking for a challenge and to participate in highlighting and furthering patient perspectives on quality, health, and wellness in a meaningful way this position could be for you.
They bring a unique perspective to discussions and enhance the quality of programs and services.
Surveyorsare reviewers who assess the performance of health organizations against standards of care and identify opportunities for improvement. Terms:  Must be available to participate in a minimum of 10 survey days per year (approximately 2 surveys per year). Surveyors must be available to fully participate in initial training and complete ongoing learning requirements.
Initial training includes approximately 20 hours of module-based self-directed training and a virtual classroom session which is 2 half days. You will also be paired with a mentor Patient Partner Surveyor throughout your learning journey to help support and guide you through the role.
As peer reviewers and champions of quality and safety, your responsibilities include:
Conducting on-site surveys as a member of a multi-disciplinary team (often teams of 3-5);
Assessing the quality of programs and services against standards of excellence and identifying areas for improvement;
Sharing your experience and providing guidance on wise practices in the field;
Significant and recent experience accessing and using health and/or social services.
Experience working with health care clinicians and/or administrators as a Patient Partner/advisor on quality improvement planning initiatives in health and/or social services for front-line organizations.
Fluency in English and excellent communication skills, including strong writing skills and the ability to adapt your communication style to the audience.
Ability to analyze information and draw conclusions based on direct observation and document review.
Strong technology skills, including the ability to operate a computer and use web-based software.
Contributed to training/orientation of staff to increase awareness of PFCC and Patient engagement.
Participated in quality improvement and safety training.
Have experience partnering with First Nations, Inuit, and/or Métis health and social services communities.
Are fluent in languages such as French or Inuktitut and Cree, or other Indigenous languages to be able to speak with elders and create trust with patients.
[Depending on the health setting or context, a patient may be referred to as a client or resident, or community member, and individuals could include caregivers and families.
We encourage applications from all qualified persons, including visible minorities, Indigenous persons, and persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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