Customer Management Manager

3 weeks ago

Edmonton AB, Canada MTE Logistix Edmonton Inc. Full time

MTE Logistix Group of Companies is looking for a *Customer Service Manager* to join our team. Reporting to the Client Manager, this position is accountable for coaching and developing the Customer Service Representative team and managing the team’s performance. We are growing as Canada’s preferred 3PL warehousing, distribution, and order fulfillment solutions provider.
We deliver superior service to our clients through effective and efficient material handling that meets the client’s requirements. We are also invested in our employees and live our Core Values by providing a safe work environment, work-life balance, training, development, and growth for employees in our business.
*Schedule: *8:00 AM – 4:30 PM, Monday through Friday.
*We are looking for an experienced management professional who is a customer service and team leader extraordinaire. You are an extremely effective communicator and cultivate a team environment that provides superior service to our clients and stakeholders. You will roll up your sleeves, you are organized, and your time management skills are impeccable. Accountable for the Customer Service department workflow, productivity, and meeting KPI targets.
* Manage customer service representative team performance, provides coaching and development, and scheduled performance reviews.
* Accountable for the team transactional accuracy for warehouse receipts, orders, invoices, and daily billings to ensure all direct and ancillary charges are captured to maximize client revenues and invoices are transmitted, and report freight billings and margins.
* Accountable to communicate with the warehouse team on client SOWs related to receiving, shipping, and extra charge documentation.
* Participate in and direct/coordinate inventory location maintenance, inventory cycle counts schedules and wall-to-wall physical counts, and investigate all inventory variances for corrective action.
* Monitor, track and report missing or damaged products, client claims or charge-backs, disputed invoices, customer service errors, and reported variances.
* Bachelor’s degree in business administration, Communications, or Public Relations with 5+ years’ experience in a customer service supply chain management role with 4 or more direct reports. Proven experience identifying risk and prioritizing product issues and other sensitive concerns tactfully, diplomatically, and professionally.
* Strong customer service focus with proven experience analyzing and interpreting the clients needs and resolving client concerns in an efficient and effective manner.
* Effective verbal and written communication, report writing, presentation, time management and organization skills across multiple businesses, departments, and with various stakeholders.
* Proven ability to work and manage a team in a fast-paced changing environment where interruptions are frequent.
_ *We offer a competitive salary (based on experience), comprehensive benefit package, company contributing pension plan, paid vacation, employee assistance provider (EAP), learning and development, educational support, social events and more.
*Applications must be submitted online to be considered. Job Types: Full-time, Permanent
Casual dress
* Company pension
* Dental care
* Disability insurance
* On-site parking
* 8 hour shift
* Day shift
* Monday to Friday
* Morning shift
Management: 4 years (required)
* Language:
* Fluent English (required)

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