Office Manager/customer Service Rep
2 weeks ago
**About us**
LandSharx Yard Maintenance and Snow Management is a small business in Edmonton, AB T6E 2Y4. We are professional, creative, and supportive.
Our work environment includes:
- Growth opportunities
- On-the-job training
- Safe work environment
- Lively atmosphere
We are looking for an Office manager to organize and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication and safety.
Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.
Part of the job will also include customer service duites.
**Some of the CSRs responsibilities are the following**
- Promptly respond to quote requests and customer inquiries on a daily basis
- Manage customer accounts to ensure a high level of customer satisfaction
- Proactively discover and validate customer needs through various ways of communication
- Collect customer feedback and look for ways to improve
- Use customer service management software to record customer interactions
- Work closely with the operations team and the service provider support team
**Requirements for all the applicants are the following**
- Strong verbal and written communication skills, and a passion for interacting with people
- Problem-solving - be comfortable with making decisions and solving people’s everyday problems
- Self-driven - be able to work independently in a fast-paced environment with mínimal supervision
- Innovative - be able to constantly refine the operation process.
- A strong desire to learn - willing to build and grow with our company
- Strong attention to detail
**Job Types**: Full-time, Permanent
**Salary**: $48,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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