Borrower Services Supervisor

3 weeks ago

Langley BC, Canada TWU group Full time €48,000 - €50,130

Salary Range: $48,000.00 To 50,130.00 Annually

Position Purpose and Summary

The Borrower Services Supervisor: Norma Marion Alloway Library oversees the daily operations of the library, including borrower services, collection maintenance, and building operations. The position is to begin August 2024.

Working under the supervision of the University Librarian, the Supervisor provides leadership, advice, training and direction to regular library borrower services staff and student assistants and works cooperatively with professional librarians to provide excellent service to library users. The Supervisor also works with other campus departments to provide outstanding service to the campus community.

Key Areas of Accountability

Borrower Services

  • Manage and maintain the highest standards of customer service.
  • Hire, train, and supervise a team of regular staff and student assistants. Prepare staffing schedules and manage the daily operations and services of the borrower services department. Conduct performance reviews for all assigned staff.
  • Develop, update and maintain circulation policies and procedures and related documents including the policy and procedure manual and ILS configurations.
  • Work collaboratively with the systems librarian to conduct routine maintenance and administration tasks for the ILS.
  • Collect and compile circulation statistics.
  • Charge, discharge, and renew all library materials. Oversee reserves.
  • Create and maintain patron records. Coordinate with appropriate departments and staff regarding importation of patron records.
  • Oversee collection of fees and fines for overdue, lost, or damaged materials.
  • Resolve user problems and handle sensitive departmental communications and student/faculty information.
  • Provide patron assistance with basic computer and printing functions.
  • Coordinate with IT maintenance and trouble-shooting of public computers.
  • Liaise with staff in other departments to ensure a high level of service to library users.

Building Operations

  • Schedule operating hours for the library and communicate with affected departments (ex. Learning Commons, Security, Building Services).
  • Ensure the secure opening and closing of the library on a daily basis, including scheduling door schedules.
  • Assess and make effective use of study spaces to provide safe and effective facilities and environments.
  • Review and maintain accurate signage and wayfinding in the building.
  • Assess library facilities for safety, damage, and vandalism, and report deficiencies to the appropriate campus department.
  • Coordinate with other campus departments and the Administrative Assistant on campus events, both internal and external to the library.

Collection Maintenance

  • Create, implement, and evaluate collection maintenance programs.
  • Oversee regular shelf reading routine.
  • Collaborate with librarians on weeding schedule.
  • Plan and implement collection shifts.

Other duties may be required or assigned as library priorities and initiatives change.

The Person

Skills and Abilities

  • Commitment to excellent customer service.
  • Previous supervisory experience or an equivalent combination of education, training and experience in staff management.
  • Demonstrated skill in the use and management of various office and library software applications. Examples include, but are not limited to MS Office (Outlook, Word, PowerPoint, and Excel), SirsiDynix Symphony, and Canva.
  • Skilled and experienced in the handling of cash and operating point-of-sale machines.
  • Superior office management, organizational and prioritizing abilities.
  • Superior interpersonal skills with a wide variety of staff, faculty, students and off campus contacts.
  • Ability to maintain a calm, pleasant attitude under time-schedule, budget and personnel pressures.
  • High level of professionalism, tact, discretion, and confidentiality.

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports:  Borrower services staff ; student assistants

Reports to:  University Librarian

Standards & Requirements

Education : Recognized Library Technician diploma from an accredited post-secondary institution.

Experience : 1 – 2 years supervisory experience (in an academic library) required.

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits of Working at TWU:

  • A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency. 
  • Torch tuition scholarship for dependents of eligible employees attending TWU.
  • Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
  • Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
  • Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
  • Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.). 
  • Free employee parking on campus.
  • Special community events throughout the year.
  • A positive Christian fellowship environment. 

Trinity Western University encourages applications from all eligible candidates who are able to commit to TWU’s mission, values, Statement of Faith and Community Covenant. We do not discriminate, contrary to law, on the basis of any applicable prohibited ground of discrimination. We particularly invite applications from women, persons with disabilities, visible minorities, and indigenous people. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Trinity Western University is located on the traditional and ancestral territory of the Sto:lo people.

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