Customer Service Supervisor

4 weeks ago

Powell River BC, Canada Midland Transport Full time

Customer Service Supervisor Midland Transport Limited has become a leader in the transportation industry by providing superior quality service to our customers. Our services include LTL, T/L, Courier Services, and Logistics/ Brokerage which provide the convenience of one-stop shipping. Midland Transport is currently seeking a Full-time Supervisor for our Customer Service Team . The selected candidate will assist in leading the Daily Management of our Customer Service center located at our Head Office in Dieppe, NB. A self-starter with a strong work ethic and a “Can Do” attitude, this candidate will encourage and motivate our team to deliver ongoing Superior Quality Service to our customer base. Successful Candidate will possess the following:

  • Post-Secondary education
  • 5-7 years relevant experience in a lead role
  • Self-motivated to achieve above average results
  • Proven people management skills
  • Strong interpersonal and communication skills
  • Effectively deals with stressful situations
  • Plans and carries out responsibilities with minimal direction
  • Bilingualism is required (French, English)
  • Strong attention to detail
  • Result driven
  • Knowledge of transportation industry
  • MS Office, Facts, JD Edwards & AS400 related experience an asset

Key Responsibilities:

  • Daily Management of the CS Team’s main KPIs as well as weekly/monthly reporting
  • Ensure scheduling and staffing requirements are met on a daily basis
  • Main escalation contact for Customer needs and expectations
  • Leads and guides the Customer Service Team through ongoing performance management ensuring the successful attainment of departmental objectives and strategies
  • Knows and understands customer needs and expectations and drives continuous improvement to create the optimal customer experience
  • Coaches and recognizes team members for delivering Superior Quality Service to our customers

What we offer:

  • Competitive compensation
  • A flexible medical, dental, and vision plan, with an enhanced focus on mental health and wellness
  • Employee & Family Assistance Programs
  • Ability to save for your future with our company matching RRSP program
  • 15-week maternity leave top-up program
  • 3 weeks' paid vacation
  • Growth and progression opportunities within Midland Transport and the larger network of the JDIrving group of companies
  • Opportunities to take part in job related training and development as well as 24/7 access to online curated learning
  • 24/7 onsite gym

To Apply for this Career Opportunity:

Please apply online.

We appreciate your interest in our companyOnly those candidates selected for an interview will be contacted.

To learn more about our products and services, click .

Midland Transport Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Additional Information

  • Posting Date: May 10, 2024

Original job Customer Service Supervisor posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

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