Customer Success Executive

3 weeks ago

Ontario, Canada EightSix Network Inc Full time

We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Miovision is looking for a Customer Success Executive (CSE) to join our team. Our CSEs empower our entire support organization to proactively manage post-sales customer relationships with our focus accounts as assigned. The CSE will provide our teams with measuring customer health, while maximizing revenue growth, and drive a culture of customer success. They thrive on engaging with our customers to help them achieve ROI from our solution and share industry best practices and thought leadership. They use our product daily and are experts in helping customer success teams define and execute their strategy. Acts as the point person within MIOVISION to manage our Focus Customers and ecosystem as it relates to the account.
Responsible for strategic management of the assigned focus accounts with the goal of deepening the MIOVISION relationship across all stakeholders within the accounts.
Document each individual customer journey and implementation process with a focus on accuracy and data integrity, including assembling necessary reporting.
Develop trusted relationships with customers including executive sponsors, key contacts, and end-users.
Develop a deep understanding of your customer’s key objectives and help deliver to those objectives in a consultative way.
Proactively monitor and manage customer health, risk, escalations and opportunities.
Develop strategy to monitor rollout programs, track progress, address schedule changes as needed and coordinate the proper and time close out of each project.
Understand the strategic overview of the future city plan as it relates to the current technology offerings of MIOVISION and any affiliates, with V2x inclusion for our focus accounts..
Build a support and implementation team around the account and coordinate all resources and communication between sales, technical services, SE, engineering and product development.
Bachelor’s degree or equivalent experience in information technology, engineering, or business development.
~ Minimum experience of 5 years technical account management, project management, installation, or configuration in a technical field.
~ 5+ years in the role of sales, National / Focus Accounts, Sales engineering or Project Management ideally in the solutions market.
~ Strong project management skills with particular focus on attention to detail.
~ Strong account management and team building skills with particular focus on attention to strategic planning
~ High level of technical ability for POC, Pilots, Outcomes and success measures
~ 5+ years of experience supporting customers in a business-to-business technical industry
~ Results-oriented driving technical and commercial outcomes for both Miovision and the customers you support
~ Ability to learn technical concepts around our product and our customer’s requirements, aligning the two.
~ Previously demonstrated leadership qualities that show your ability to be assertive, be a technical problem solver, be a builder, and improve people & processes around you.

Mio-Days : We extend all three-day weekends to four-days and provide a Holiday Shutdown in December
Virtual Healthcare Service providing employees and their families access to healthcare providers 24/7
Internet subsidy and a remote work allowance
Unlimited vacation policy
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