Account Coordinator
3 weeks ago
About Us:
Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.
About The Role and our Client:
As an Account Coordinator, you'll be instrumental in nurturing and strengthening our client relationships. We're seeking someone with a knack for sales, adept at communication, relationship-building, and professional brand representation. Your responsibilities will include reaching out to leads and potential clients, managing our client database, and collaborating closely with different departments to ensure seamless operations.
Key Responsibilities :
Client Relationship Management: Cultivate and maintain strong relationships with existing clients, understanding their needs and ensuring satisfaction with our products or services.
Customer Support and Issue Resolution: Serve as the main point of contact for client inquiries, issues, or concerns, ensuring timely and satisfactory resolution.
Collaboration with Internal Teams: Work closely with cross-functional teams such as marketing, product development, and operations to ensure alignment and support for client needs.
Reporting and Analysis: Provide regular reports and analysis on account performance, sales metrics, and market trends to inform decision-making and strategy.
Client Feedback and Relationship Enhancement: Gather feedback from clients to improve products or services and enhance overall client satisfaction and loyalty.
Industry Knowledge and Trends: Stay informed about industry trends, competitive landscape, and client needs to effectively position our offerings and anticipate market changes.
Networking and Relationship Building: Attend industry events, conferences, or networking opportunities to expand professional connections and foster new business relationships.
Qualifications:
- Proven experience in a sales or client-facing role.
- Exceptional communication skills across various channels.
- Ability to maintain professionalism in all interactions.
- Strong organizational and database management skills.
- Self-motivated with a go-getter personality.
- Excellent organization and time management skills
- Ability to build and maintain long-term client relationships
We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process
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