Desktop Support Engineer F/H
2 weeks ago
Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.
Our public sector client is seeking an Intermediate Desktop Support Technician (ITIL Certified) to provide tier 1 support to a Windows environment including Active Directory, Cherwell, and Cisco Unified CM.
Requires flexibility working various shifts to accommodate a 7-day/24-hour operation
5 years experience working as a Desktop Support Technician providing tier 1 support
Microsoft Windows and Office applications
Must be ITIL certified and with demonstrated solid ITIL background.
Have and maintain a valid Manitoba Class 5 Drivers license.
LGCA license
Assist end users with software applications, file accesses and hardware support.
Image and prepare new workstations for deployment.
Action and close all Tier 1 support calls, including matching to recurring incidents, investigating, diagnosing, and resolving all incidents; recovering services/systems in a timely manner, and documenting all actions/resolutions in the support database.
Modify and delete accounts for all assigned systems.
Manage new administration accounts for all assigned systems. (Such as, AD and Exchange accounts, VoIP configuration for desktop phones, room booking, secure link and admin for various systems).
Maintain an inventory of all IT assets in the inventory database, including hardware, software and license agreements.
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