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Client Service Clerk

4 months ago

Nanaimo BC, Canada Red Cross Full time €21

Employment Status : Temporary Full-Time (2 months)

Salary Band : $21.00 /hour

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024 , we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

  • Provides customer service and volunteer support to HELP.
  • Provides support to enhance the profile of the Canadian Red Cross in the community.
  • Maintains quality control by ensuring Red Cross quality assurance standards are met.
  • Response to and transfer calls on a multi-line telephone.
  • Contacts clients about outstanding equipment.
  • Assists with paperwork and filing as required.
  • Provides support to other Red Cross programs if the need arises.

What we are looking for :

  • Completion of secondary education (Grade 12).
  • Training in-office procedures and customer service, a minimum of one (1) year of job-related experience, or a combination of education and experience.
  • Excellent computer skills including data entry and database skills; switchboard experience will be considered an asset.
  • Experience working with diverse populations and an understanding of cultural issues.
  • Experience working with volunteers is an asset.
  • Fluency in English is required, French is an asset.
  • Strong interpersonal skills, ability, and flexibility to manage multiple priorities.
  • Able to physically lift and carry 50 pounds.

Working conditions :

  • The typical work week will be daytime hours from Monday to Friday and a minimum of 35 hours per week.
  • The majority of the work is performed in an office environment.
  • The candidate must be between 18 and 30 years of age (inclusive) at the start of employment.
  • The candidate must be a Canadian Citizen, permanent resident, or person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act*. International students are not eligible.
  • Eligibility to work in Canada : At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
  • If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
  • Full vaccination against COVID-19 is mandatory for this position and operation.
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