Facility Operator

4 weeks ago

Vancouver BC, Canada Bcspca Full time €24

The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
STATUS: Temporary; Full-Time – 8-16 weeks - May to September
SHIFT: 40 hours per week
Call Centre, Remote - Applicants must live in the following constituency: 50 per hour
We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. The HRSDC Canada Summer Jobs (CSJ) program may fund some of these positions. Please feel free to apply even if you do not meet the Canada Summer Jobs requirements. must be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment; must have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations (proof required)
NOTE - Aboriginal students are encouraged to self-identify as this has been identified as a local priority in the constituency by Canada Summer Jobs.
The BC SPCA is a dynamic organization with facilities and services across the province of BC. The role is responsible for, amongst other things, entering animal cruelty complaints, handling general enquiries and transferring calls within the BC SPCA. In addition, the individual may be required to provide administrative support to various BC SPCA departments.
Our Call Centre is the first contact in the investigation and interview process, taking cruelty reports and dispatching Animal Protection Officers throughout the province. Reporting to the Manager, Call Centre Operations, this position handles general inquiries, entering animal cruelty complaints, and transferring calls within the BC SPCA. The successful candidate must have the flexibility to cover shifts on short notice – including weekdays, weekends and statutory holidays.
In addition, you may be required to provide administrative support to various BC SPCA departments.
Post-secondary education in social sciences, criminology/law preferred
Reacts quickly, logically, efficiently, and calmly in emergency situations
Active listening skills: critical listening, empathic, patient, gain clarity and understanding, judge the content not the delivery
Remains flexible and adaptable in an ever changing work environment while contributing to the teams’ goals
Excellent computer skills with fast and accurate keyboarding including Microsoft Excel
Research skills and navigating databases
Must successfully pass BC SPCA testing which examines your skills in the areas of data entry, call summarization, decision making, map reading, memory recall and prioritization (training course to be provided by BC SPCA)
Flexible work schedule and be able to work any day of the week.
Experience working or volunteering with animals
Knowledge of British Columbia geography is an asset
No telephone calls, please.

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