Remote Account Manager

Found in: Jooble CA O C2 - 1 week ago


Ontario, Canada Expand Reach Inc. Full time

Our client, a local manufacturer of Retail Display and Fixture Solutions, is currently seeking an Account Manager to join their team immediately on a permanent full-time basis.
Reporting to the VP, Sales, this position will be working out of their office in Scarborough, Ontario.
Provide day-to-day back-end customer service support to ensure the effective execution of customer objectives.
Escalate any concerns to the Account Director and/or VP of Operations for immediate attention.
Develop proposals and business cases for service contract opportunities including financial analysis, cost/benefit assessment and pricing methodologies to recommend to customers.
Manage Sales Process including market attack plans, CRM opportunity management, and account planning.
Manage contract negotiation and renewal process working in conjunction with internal support.
Work collaboratively with internal support teams to ensure highest level of customer satisfaction.
Work with the Project Managers to ensure the prompt processing of rush orders.
Qualify and process aftermarket care and warranty service requests.
Prepare quotations in collaboration with the Account Director and Project Management team.
Ensure customer has an adequate supply of product to service their needs.
Attend weekly meetings or as needed to provide status updates on customer orders and service requests to ensure all orders/requests are complete or on-track to be completed efficiently.
Support the Account Director with administrative tasks and follows up with customers as needed.
3+ years of experience in a project management, sales or customer service role
~ Highly motivated individual with excellent analytical, creative, and interpersonal skills
~ Exhibit strong communication, interpersonal, time management and organizational skills
~ Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
~


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