Community Outreach Operations

2 weeks ago

Calgary AB, Canada Theseed Full time

Community Outreach Operations & Programs Coordinator/Wellness Receptionist
Community Impact and Programs
Full-Time
This is a combined position of Community Outreach Programs Coordinator and Part Time Wellness Receptionist.
Answering incoming phone calls and inquiries from clients, volunteers and staff is primary to this role as is connecting clients to appropriate resources.
Working under the supervision of Community Outreach Supervisor, the Coordinator will perform a variety of administrative tasks to support the mobile outreach program. The Coordinator will be required to support the development of the mobile outreach team and will take direction from both the Community Outreach Supervisor and the Health and Wellness Manager to work intuitively on the completion of program goals and objectives in a professionally and clinically appropriate manner.
Employment Type: Fixed Term (May to December 2024)
Schedule: Monday to Friday (8:00AM to 4:00PM)
COMMUNITY OUTREACH OPERATIONS AND PROGRAMS COORDINATOR: Track and report on all Grants / Funding in relation to the mobile outreach team;
Produce and/or assist in the production of all required internal and external reports;
Ensure the tracking of statistics is completed as required within the mobile outreach team;
Actively participate in the department’s strategic planning and development sessions;
Provide administrative support in regard to onboarding, off boarding, requests for recruitment, and position transfers within departments;
Develop and maintain effective working relationships between programming departments across all The Mustard Seed sites;
Perform client intakes and set-up new clients into the computer system;
Ensure reception and waiting areas are kept neat and tidy;
Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly;
Train students, staff, and volunteers on front desk tasks when needed;
Perform clerical duties;
Track statistics, prepare reports, attend training as required;
At least 3 years of experience in the field or in a related area;
Knowledge of office management systems and procedures;
Excellent time management skills and ability to multi-task and prioritize work;
Strong organizational and planning skills;
Proven individual and team management skills;
Proficient in MS Office and software databases;
The schedule of hour division is subject to change and will be determined collaboratively by the Coordinator, the Community Outreach Supervisory, and the Health and Wellness Manager
Occasional travel to other Mustard Seed sites
Moderate physical effort is required to successfully accomplish the essential job functions, such as keyboarding to word process documents, enter data into database etc.
As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
Candidate must have and maintain valid driver’s license and will need to consent to a driver’s abstract request.
No phone calls please.

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