Customer Guidance Specialist

4 weeks ago

Canada Synergysoft Full time

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. We specialize in developing mobile applications and web products. Our team consists of more than 120 talented professionals whose ambitions and striving for success help us build the best products on the market.

Customer Guidance Specialist (English B2+)

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 120 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 45 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web.

Our mission is to make people happier by improving the quality of their relationships.

Here are some details we would like to share with you:
  • Nebula is #1 in its niche in terms of downloads and revenue targets;
  • 45 million users worldwide;
  • Users from 50+ countries;
  • 4.8 — our average AppStore rating (with more than 215 thousand ratings).

Who we are looking for?

As we are scaling rapidly, we are always looking for responsible Customer Guidance Specialists to join our team. You will work on a shift schedule — night shift 00.00-08.00 . You can choose the working pattern yourself (3 work shifts — 2 days off / 2 work shifts — 2 days off).

Please note that all communication regarding the selection process for this position will be conducted via email. Therefore, please do not forget to check your EMAIL regularly.

What does the online chat management team do?

We are developing a platform for consultations in the field of astrology and wellbeing. Our experts do socially valuable work. People often lack communication, confidence in the future, support and motivation. Often people just want to pour their heart out and hear that everything will be alright. We help people from all over the world to cope with different life situations using astrology, spiritual practices, emotional intelligence as well as coaching tools.

In fact, our consultations help people to look at the situation differently, giving them space for reflection. After receiving insights, a person can find meaning where they had not noticed it before. Our counseling adds optimism and new meaning to people’s lives, since for many people, talking is a great way to cope with psycho-emotional tension. In addition, our consultations increase clients’ self-esteem, which has a wonderful effect on their everyday life.

Your impact:
  • Providing consultations for customers of the WEB-site via live chat using the tools of astrology, tarot, esotericism, coaching and spiritual practices;
  • Providing empathetic and responsive service to meet the needs of our customers;
  • Contribute to the team achievements and company goals.

About you:

  • You have strong B2 English proficiency or higher ;
  • You are interested in and knowledgeable about astrology, tarot, esotericism, mindfulness, and life coaching. They are all used for quality communication with our users. If you feel that your knowledge is insufficient, we provide training, a knowledge base with described flows for different cases and guides on all tools, and our experts and mentors will consult and accompany you in the early stages.
  • You have excellent communication and emotional intelligence skills;
  • You are confident in using PC and computer programs;
  • You can type in English quickly — 35 words per minute;
  • You are attentive, persistent, and responsible.

It will be great if you have:

  • Commercial/volunteer work experience in call centers, psychological support services, social work fields, chat operator positions;
  • Life coaching certification/education in a field of psychology;
  • Knowledge and/or experience working with vulnerable individuals requiring support;
  • Confidence, enthusiasm, and ability to manage work load;
  • Desire to develop knowledge and skills.

Working at OBRIO is:

  • A great opportunity to start your IT career from scratch;
  • A good compensation that allows you to focus on project development and your professional growth to Shift Lead or Team Lead;
  • A strong professional team — you will have the opportunity to share knowledge with colleagues and gain new experience;
  • The opportunity to improve your English language skills and also learn and develop professionally;
  • Interesting and challenging tasks. We love those who are not afraid to step out of the box

Let’s team up and reach for the stars together

Discover our job openings, refer friends, and get an exclusive behind-the-scenes look at OBRIO by joining our Telegram .

#J-18808-Ljbffr

  • Customer Success Specialist

    4 weeks ago

    Canada, CA JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Customer Success Specialist

    1 month ago

    Canada NBM Staffing and recruitment Full time

    Full job description Customer Success Specialist Respond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner. Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction. Document customer interactions, inquiries, and...

  • Online Specialist

    3 weeks ago

    Canada Farmers Weekly Full time

    Precision Farming Specialist Precision Farming Specialist - Canada ARE YOU AN PRECISION FARMING SPECIALIST? Whether you are looking for your next adventure, overseas experience, or long-term stability for you and your family, if you are a Precision Farming Specialist, Canada has high-paying opportunities. The largest independent dealer of Case IH and...

  • Customer Success Specialist Montreal

    2 months ago

    Canada MYR Full time

    Customer Success Specialist, Montreal (QC) Baristas, cooks, servers wanted for a job in tech! Do you have restaurant or cafe experience? We’re looking for a Customer Success Specialist #J-18808-Ljbffr

  • Customer Care Specialist

    4 weeks ago

    Canada Creaform Full time

    **Customer Care Specialist**: Permanent Canada - Levis Customer services - metrology Available now Our Customer Service Department is looking for a Customer Service Specialist. The incumbent of this position is responsible for accompanying the customer in all his interactions with Creaform regarding his after-sales service needs. He (she) will maintain...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST THE COMPANY Covarity is the leading software provider of post-origination commercial loan monitoring and analysis...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Customer Success Specialist

    4 weeks ago

    Canada JK Recruitment and Staffing Full time

    Full job descriptionCustomer Success SpecialistRespond to customer inquiries, complaints, and requests for assistance via phone, email, or chat in a timely and professional manner.Provide product information, troubleshooting assistance, and guidance to customers to resolve issues and ensure satisfaction.Document customer interactions, inquiries, and...

  • Career Opportunities: Customer Care Specialist

    4 weeks ago

    Canada Nufarm Limited Full time

    Career Opportunities: Customer Care Specialist (9478) Requisition ID 9478- Posted -  Canada -  Calgary -  Customer Service -  Nufarm Grow a Better Tomorrow with Nufarm. We know that growing is about more than just crops and cultivation. It’s about sunshine and rain, early mornings and hard work. It can be frustratingly unpredictable but also...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...

  • Customer Solution Specialist

    2 months ago

    Canada Walnut Inc. Full time

    The customer professional service and enablement team focuses on reducing complexity and increasing customer’s time to value with Walnut. The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation. The team assists customers in asset creation from start to finish, while also enabling them to focus on...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...

  • Customer Onboarding Specialist

    3 weeks ago

    Canada, CA Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that...

  • Customer Onboarding Specialist

    4 weeks ago

    Canada Craver Full time

    Do you thrive on building positive client relationships and ensuring a smooth transition? Do you have a passion for the restaurant industry and a knack for tech? If so, then Craver wants you!About CraverCraver is a Canadian tech leader, empowering local restaurants and fostering vibrant communities. We've developed a cutting-edge platform that streamlines...

  • Logistics and Customs Compliance Specialist

    4 weeks ago

    Canada Eddyfi Africa Pty Full time

    Logistics and Customs Compliance Specialist Job Description We are a fast-growing international high-tech company offering high-performance non-destructive testing solutions for the inspection of critical components. On a day-to-day basis, we develop, produce and market non-destructive testing devices: sensors, probes, robotic solutions, etc., as well as...

  • Customer Service Call Center Specialist

    4 weeks ago

    Canada EWS Group Full time

    Bilingual Customer Service Specialist page is loaded Bilingual Customer Service Specialist Apply locations Remote - CAN time type Full time posted on Posted 4 Days Ago job requisition id R39275 BILINGUAL CUSTOMER SERVICE SPECIALIST Covarity is the leading software provider of post-origination commercial loan monitoring and analysis solutions for...

  • Customer Success Specialist

    2 months ago

    Canada ThryvX™ Full time

    Are you an experiencedCustomer Success, Sales and Marketing professionallooking for an exciting, flexible and unique place to work? Are you passionate about helping customers? Do you have an entrepreneurial spirit and want to be part of launching a new tech marketplace? Let’s talk! We are a women lead, boutique Procurement Consulting and B2B...