Training Facilitator, Personal Insurance

4 weeks ago

Toronto ON, Canada KRG Insurance Full time

Training Facilitator, Personal Insurance - (Toronto or Lindsay)

This position reports to the Operations Coordinator, providing backup and support for day-to-day operations, along with the development/delivery of training material to brokerage staff.

Primary responsibilities include:

• Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)

• Help with onboarding new employees at the direction of the manager

• Assist with insurance company audits, to help identify training opportunities

• Help with the EDI process, as may required

• Assist in testing integration and new workflows in preparation for training

• Any other projects that may be assigned, at the direction of the Operations Coordinator or SVP

Knowledge, skills, and requirements:

• Must have a RIBO licence, active and in good standing

• Prior experience as a Customer Service Representative would be considered an asset

• Experience in EPIC and Applied Rating is required

• Must have own vehicle and be willing to travel to branch offices, as required

• Should have a working knowledge/understanding of Excel, Word, Outlook and PowerPoint

• Computer competent with the ability to pick up new concepts quickly

• Excellent time and project management skills

• Effective and concise communication

• Problem-solving with effective planning and organizational skills

• May be asked to participate in "Train the Trainer" courses, to enhance presentation skills

• Prior experience delivering both in-person and virtual training is an asset

• Prior experience creating recorded/video content is an asset

Qualified applicants may submit their resume to: hr@krg.com

RRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

Operations Assistant, Personal Insurance - (Toronto)

Training Facilitator, Personal Insurance - (Toronto or Lindsay)

185 King Street, Suite 501
Peterborough, ON K9J 2R8

189 Kent St. West, Suite 109
Lindsay, ON K9V 5G6

3230 Monarch Drive, Unit 2B
Orillia, ON L3V 8A2

2450 Victoria Park Avenue, Suite 700
Toronto, ON M2J 4A2

RRJ Insurance Group Ltd. O/A KRGinsure is a member of the Insurance Brokers Association of Ontario (IBAO) and our brokers are licensed with Registered Insurance Brokers of Ontario (RIBO).

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