Training Facilitator, Personal Insurance

4 weeks ago

Greater Toronto Area Canada, Ontario KRGinsure Full time

Training Facilitator, Personal Insurance


This position reports to the Operations Coordinator, providing back up and support for day to day operations, along with the development/delivery of training material to brokerage staff.



Primary responsibilities include:

  • Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)
  • Help with onboarding new employees at the direction of the manager
  • Assist with insurance company audits, to help identify training opportunities
  • Help with the EDI process, as may required
  • Assist in testing integration and new workflows in preparation for training
  • Any other projects that may be assigned, at the direction of the Operations Coordinator or SVP


Knowledge, skills and requirements:

  • Must have a RIBO license, active and in good standing
  • Prior experience as a Customer Service Representative would be considered an asset
  • Experience on EPIC and Applied Rating is required
  • Must have own vehicle and be willing to travel to branch offices, as required
  • Should have a working knowledge/understanding of Excel, Word, Outlook, and PowerPoint
  • Computer competent with the ability to pick up new concepts quickly
  • Excellent time and project management skills
  • Effective and concise communication
  • Problem solving with effective planning and organizational skills
  • May be asked to participate in “Train the Trainer” courses, to enhance presentation skills
  • Prior experience delivering both in-person and virtual training is an asset
  • Prior experience creating recorded/video content is an asset




RRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

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