Training Facilitator, Personal Insurance

4 weeks ago

Toronto ON, Canada KRGinsure Full time

Training Facilitator, Personal InsuranceThis position reports to the Operations Coordinator, providing back up and support for day to day operations, along with the development/delivery of training material to brokerage staff.Primary responsibilities include:Assist in the development and presentation of training material relevant to the operations of the brokerage (i.e. MVRs, Transaction Training, Workflows, etc.)Help with onboarding new employees at the direction of the managerAssist with insurance company audits, to help identify training opportunitiesHelp with the EDI process, as may requiredAssist in testing integration and new workflows in preparation for trainingAny other projects that may be assigned, at the direction of the Operations Coordinator or SVPKnowledge, skills and requirements:Must have a RIBO license, active and in good standingPrior experience as a Customer Service Representative would be considered an assetExperience on EPIC and Applied Rating is requiredMust have own vehicle and be willing to travel to branch offices, as requiredShould have a working knowledge/understanding of Excel, Word, Outlook, and PowerPointComputer competent with the ability to pick up new concepts quicklyExcellent time and project management skillsEffective and concise communicationProblem solving with effective planning and organizational skillsMay be asked to participate in “Train the Trainer” courses, to enhance presentation skillsPrior experience delivering both in-person and virtual training is an assetPrior experience creating recorded/video content is an assetRRJ Insurance Group Ltd is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

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