REMOTE Online Services Engineer

3 weeks ago


Thunder Bay ON, Canada Lakeside Process Controls Full time

What you will be doing in the role of Service Engineering: Your responsibilities may include, but are not limited to:
On-site services including configuration, system installation, start-up services, system upgrades and preventative maintenance of process automation solutions
Maintain a sound working relationships with customer’s personnel in various functional departments, such as: engineering, purchasing and maintenance
Help maintain and follow ISO procedures
Maintenance of Lakeside support infrastructure including software/hardware installation of new equipment set-up
Provide a premier level of customer service
Handle all customer complaints immediately including participation in Lakeside’s after-hours emergency support rotation
Provide customized training for plant personnel
Provide telephone consultation on process automation problems
Follow through with customer maintenance contract work
Provide troubleshooting expertise to resolve process automation problems

Engineering or Technologist degree in Chemical, Electrical, Biosystems or related discipline
Five or more (5+) years’ experience pertaining to the service, maintenance, and configuration of automation solutions in process industries
Proficiency in automation software including PLC, HMI and DCS applications
Exposure to the process industry including Chemical and Specialty Chemical, Pulp and Paper, Refining, Power, Cogeneration (Power & Steam production), Pharma and Biotech, Food and Beverage would be an asset
Knowledge of process control, reliability, and instrumentation
Understanding of electronics and basic electrical requirements
Experience with troubleshooting of computer hardware and its peripherals
Strong oral and written communication skills, report writing
Training and presentation skills
Flexible working schedules, including hybrid remote work programs
Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
A structured training and development program and opportunities for continuous learning
Lakeside Process Controls Ltd. (‘Lakeside’) is recognized as a market leader, providing complete automation solutions to a wide range of industries. Our capabilities in process management and industrial automation enable us to solve our customers’ process automation challenges, keeping their operations running safer.

Our solutions range from devices that measure and relay diverse physical and chemical conditions, devices that control flow of materials, networks that transmit event-related information, to process control systems that collect information and trigger necessary actions to ensure continued operations.

If this sounds like you, apply today and discover your potential with Lakeside

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity.



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