Customer Success Mgr, Canada Strategic Account Services

4 weeks ago

Toronto ON, Canada Amazon Full time

Customer Success Mgr, Canada Strategic Account Services
This role is based in our Toronto office.
The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; They are agile, inventive, and an advocate for their Sellers experience on the Amazon Canada Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you
Customer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating selling partners regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:
Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, assist with developing solutions, and testing.
• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
• Lead business strategy development and design long term account plans.
• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.
• Drive optimal program and Customer Success Manager satisfaction.
• Work with other partner teams to assist cross-functionally to resolve Seller issues and questions quickly with high quality.
• Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization.
• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.
Assist with the design of tools, standard operating procedures and processes of Seller Services.
• Work with manager to Identify, quantify, and define feature enhancements and new products to improve Amazon Canada product based on customer feedback, data analysis, and feature gaps with competitive products.
• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level.
• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.
Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
• Bachelor's degree or equivalent.
• Relationship Development Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
• Data Analysis: Uses data analysis, reporting, and forecasting to guide business decisions.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
•Experience in E-Commerce, Corporate Retail, Consulting and/or B2B
• Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
• Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#

  • Customer Success Mgr, Canada Strategic Account Services

    4 weeks ago

    Toronto, ON, Canada Amazon Full time

    Customer Success Mgr, Canada Strategic Account Services This role is based in our Toronto office. The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store,...

  • Customer Success Mgr, Canada Strategic Account Services

    4 weeks ago

    Old Toronto, Canada Amazon Full time

    Customer Success Mgr, Canada Strategic Account ServicesThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring...

  • Customer Success Mgr, Canada Strategic Account Services

    3 weeks ago

    Old Toronto, Canada Amazon Full time

    Customer Success Mgr, Canada Strategic Account ServicesThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring...

  • Customer Success Mgr, Canada Strategic Account Services

    3 weeks ago

    Old Toronto, Canada Amazon Full time

    Customer Success Mgr, Canada Strategic Account ServicesThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring...

  • Customer Success Mgr, Canada Strategic Account

    4 weeks ago

    Toronto, Canada Amazon.com.ca, Inc. Full time

    Basic qualifications - Experience: 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management ,Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships. - Education: Bachelor's degree or equivalent. - Goal Attainment:...

  • Customer Success Mgr, Canada Strategic Account Services

    3 weeks ago

    Toronto, Canada Amazon.com.ca, Inc. Full time

    This role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal level of...

  • Customer Success Mgr, Canada Strategic Account Services

    1 month ago

    Toronto, Canada Amazon Full time

    DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal...

  • Customer Success Mgr, Canada Strategic Account Services

    3 weeks ago

    Toronto, Ontario, Canada Amazon Full time

    DESCRIPTIONThis role is based in our Toronto office.The Canadian Strategic Account Services (SAS) Core organization is seeking a Customer Success Manager to help shape the future of the program. The Customer Success Manager drives business growth for some of the largest Sellers on the Amazon Canada Store, ensuring Seller satisfaction by delivering an optimal...

  • Strategic Customer Success Manager

    4 days ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and...

  • Customer Success Account Management Leader

    4 weeks ago

    Toronto, ON, Canada SysAid Full time

    SysAid is a dynamic SaaS company specializing in IT Service Management while pioneering generative/conversational AI. As a Team Lead, Customer Success you are not just leading a global team of CSMs; Ownership and accountability are your watchwords, ensuring effective management of tasks and responsibilities. Manage your book of business and the life-cycle...

  • Customer Success Manager, Parcels

    7 days ago

    Toronto, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 165043 Business Function: Sales Primary City: Toronto Other Location(s): Province: Ont. - GTA Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: MGTSSA2 Number of Vacancies 1 Job Closing Date (MM/DD/YYYY): 02/03/2023 The Customer Success Manager (CSM), Parcels &...

  • Customer Success Account Manager

    3 days ago

    Toronto, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Technical Account Manager CUSTOMER SUCCESS

    3 weeks ago

    Toronto, ON, Canada Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Strategic Account Manager

    4 weeks ago

    Toronto, Ontario, Canada Air Canada Full time

    Job Description Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting to the Manager Regional Sales, Central Canada, this role will be responsible to...

  • Director Of Customer Success In Office

    2 weeks ago

    Toronto, ON, Canada Resemble Full time

    Director Of Customer Success at Together In Office (Toronto, Canada) | Remote (Canada) Together is a rapidly growing mentorship software provider, proudly part of the Y Combinator 2019 cohort. At Together, we empower organizations to unlock the full potential of their workforce by leveraging their collective knowledge and skills and fostering a culture of...

  • Customer Success Manager, Parcels

    4 days ago

    Greater Toronto Area, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 167473 Business Function: Sales Primary City: GTA Other Location(s): Province: Ont. - GTA Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: MGTAE02 Number of Vacancies 1 Job Closing Date (MM/DD/YYYY): 06/26/2023 The Customer Success Manager (CSM), Parcels &...

  • Customer Success Manager, Parcels

    4 weeks ago

    Greater Toronto Area, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 177583 Business Function: Sales Primary City: GTA Other Location(s): Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: MGTSSA2 Number of Vacancies 1 Job Closing Date (MM/DD/YYYY): 02/07/2024 The Customer Success Manager (CSM), Parcels & e-Commerce...

  • Customer Success Account Manager

    4 weeks ago

    Greater Toronto Area, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Manager

    4 weeks ago

    Ottawa, ON, Canada net2phone Canada Full time

    What we do. We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser, mobile device, and desk phone. Who we are. Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom. We...

  • Strategic Account Manager

    2 weeks ago

    Toronto, ON, Canada EightSix Network Inc Full time

    The Strategic Account Manager is a key player in the organization’s mission to grow and diversify their customer base. This role involves building strong relationships with existing customers while also venturing into new industries to secure new business opportunities. Making persuasive sales calls, visiting clients, presenting quotes, and expanding the...