Banking Collections/Customer Service Agent
3 weeks ago
Advisory services, Call centres
As a part time Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. 50/hour with two salary increases projected in the first year. Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00p.m. and saturday from 8:00 a.m. Please note that the training will be full time during summer.
We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another.
You’ll start with a full time training program lasting 1 to 2 months at the office.Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.
We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.
Customer service and advisory experience
Aptitude for building strong relationships and proactively establishing ties with clients
Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients
#Languages:
~ French
Reason to require this language: you will need to serve clients who speak a language other than French regularly. In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Flexible group insurance
Generous pension plan
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic
Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Why work at National Bank?
For an environment that supports your career path
This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.
We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued.
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