BDC Manager

3 weeks ago


Ottawa ON, Canada Car-On Automotive Group Full time

Business Development Manager

WE OFFER:

  • High performance culture
  • Focused on customer experience
  • Hands on management staff
  • Transparent
  • Promote from within
  • Excellent opportunity for career growth

RESPONSIBILITIES:

  • Create, maintain and measure the internet business development processes
  • Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
  • Handle inbound service appointment calls and leads
  • Generate appointments on outstanding campaigns and lost customers
  • Handle all incoming internet leads
  • Be available to respond to email inquiries in a professional, well-spoken manner
  • Direct customers to product information resources, including those available on the internet
  • Check email frequently and respond to inquiries immediately
  • Deliver inquiries/messages intended for other sales personnel and service departments promptly
  • Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  • Manage business development representatives for lead generation process
  • Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
  • Oversee CRM usage

REQUIREMENTS:

  • Previous automotive dealership experience
  • Valid OMVIC
  • Superior communication skills, both oral and written
  • Bilingual in English and French a plus
  • Outstanding organizational skills
  • Previous CRM Experience
  • Microsoft Office Experience
  • Ability to stay strong and calm in a stressful environment; must thrive under pressure
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