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Associate Customer Success Manager
3 weeks ago
If you shop online (and who doesn’t these days?), We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video .
Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
Yotpo is empowering brands to grow their direct-to-consumer business through captivating experiences and we’re looking for a commercially driven Associate Customer Success Manager to set the vision, strategy, and roadmap for our brands.
Primary owner of a BoB (1:180, 1:250 BoB) containing multi-product customers and responsible for a high volume of account renewals QoQ
Accountable for maintaining an accurate forecast for in-quarter and future quarter performance
Ability to prioritize, segment, and manage customer portfolio and consistently leverages internal tooling to assist with meaningful outreach and engagement
Conduct regular business reviews to summarize a) status of goal execution b) on-going success of the program and c) gaps in performance and/or strategy that should be addressed and actioned
Previous experience as a CSM or Account Manager preferably in the Digital Marketing Space
General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
Experience building collaborative relationships with customers and colleagues. Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment
Our team works in a hybrid model, going into our Toronto office three days per week.
Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Come join us and help us build a global company where we're all proud to belong.
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