Associate Customer Success Manager

3 weeks ago


Toronto ON, Canada Yotpo Full time

If you shop online (and who doesn’t these days?), We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we have more solutions up our sleeve, too.
Our primary goal is to deliver the best technology in the industry.
You can hear all about it in our latest brand video .
Then read on, because we’re in pursuit of the best and the brightest minds to help us achieve our vision.
Yotpo is empowering brands to grow their direct-to-consumer business through captivating experiences and we’re looking for a commercially driven Associate Customer Success Manager to set the vision, strategy, and roadmap for our brands.
Primary owner of a BoB (1:180, 1:250 BoB) containing multi-product customers and responsible for a high volume of account renewals QoQ
Accountable for maintaining an accurate forecast for in-quarter and future quarter performance
Ability to prioritize, segment, and manage customer portfolio and consistently leverages internal tooling to assist with meaningful outreach and engagement
Conduct regular business reviews to summarize a) status of goal execution b) on-going success of the program and c) gaps in performance and/or strategy that should be addressed and actioned
Previous experience as a CSM or Account Manager preferably in the Digital Marketing Space
General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
Experience building collaborative relationships with customers and colleagues. Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment
Our team works in a hybrid model, going into our Toronto office three days per week.

Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships.
We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Come join us and help us build a global company where we're all proud to belong.
#



  • Toronto, ON, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using a...


  • Toronto, ON, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using a...


  • Toronto, ON, Canada Apex Systems Full time

    Associate Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years of experience either as a CSM or TAM (Technical Account Manager),writing...


  • Toronto, Canada Apex Systems Full time

    Associate Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years of experience either as


  • Toronto, ON, Canada Yotpo Full time

    If you shop online (and who doesn’t these days?), then chances are you’ve already interacted with Yotpo. We’re a leading eCommerce retention marketing platform, on a mission to help brands of all sizes turn one-time shoppers into customers for life. Loyalty programs, SMS and email marketing, subscriptions, and reviews are our bread and butter, but we...


  • Toronto, ON, Canada MTFX Full time

    Transfer funds in 100+ currencies to over 140 countries globally We, at MTFX are looking for a driven, service-orieneted individual who is passionate about helping customers succeed. As a Customer Success Associate, you will work directly with our users via phone, email, and chat. In this role, you will gain broad experience of our different products and...


  • Toronto, Canada Air Full time

    Air is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from world-class venture capital groups including Tiger Global, Headline Ventures,...


  • Toronto, Canada Air Full time

    Air is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from world-class venture capital groups including Tiger Global, Headline Ventures,...


  • Toronto, Canada Selrhub It Solutions Full time

    **Responsibilities**: - Act as the primary point of contact for customers, ensuring they receive excellent service and support. - Develop and maintain strong relationships with customers, understanding their needs and business objectives. - Proactively reach out to customers to ensure they are getting value from products or services and address any...


  • Greater Toronto Area, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using...


  • Greater Toronto Area, Canada Apex Systems Full time

    Associate Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and...


  • Greater Toronto Area, Canada Apex Systems Full time

    Associate Customer Success ManagerApex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years experience either as a CSM or TAM as well as experience writing documentation and using...


  • Toronto, Canada Employee by Design Full time

    We are seeking dynamic and motivated individuals to join our team! This role will be an addition to our Customer Success team, working alongside our Senior Customer Success Manager under our Strategic Accounts division. We’re looking for a Customer Success Associate who will be in constant communication with our clients to understand their needs, address...


  • Toronto, Canada Volante Systems Full time

    Volanté is an Enterprise Point-of-Sale company that prides itself on developing leading-edge hospitality technology. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. Volanté's point of sale software has evolved based on customer requests...


  • Toronto, ON, Canada Adecco Full time

    Adecco is currently recruiting a Customer Success Manager. This is a 1-year term, directly with our government entity Client located in Toronto. The successful candidate must hold a valid Reliability Security Clearance or be eligible for one. Offers: Base salary + Mileage + equipment The Customer Success Manager will have the following...


  • Toronto, ON, Canada Adecco Full time

    Adecco is currently recruiting a Customer Success Manager. This is a 1-year term, directly with our government entity Client located in Toronto. The successful candidate must hold a valid Reliability Security Clearance or be eligible for one. Offers: Base salary + Mileage + equipment The Customer Success Manager will have the following...


  • Toronto, Canada Firmex Full time

    Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 120,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. **Mission**: We’re on a mission to become...


  • Toronto, Canada Docebo Full time

    Hey you! \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8 We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each...


  • Toronto, ON, Canada Mentorease Full time

    The Customer Success Manager helps to on-board and manage the customer relationship to ensure success of their mentoring programs. Working across all verticals (Corporations, Higher Education and Associations) the role ensures the smooth working of client mentoring programs from on-boarding, launch, on-going support and review with the aim to grow mentoring...


  • Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...