Associate Customer Success Manager
4 weeks ago
Associate Customer Success Manager
Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the Associate Customer Success Managers space. We are looking for people with experience in 2+ years of experience either as a CSM or TAM (Technical Account Manager),writing documentation & process improvement, as well as using a ticketing system .
Publicly traded Technology Company on the NASDAQ who conducts Grocery delivery & pick-up service and Customer Shopping Solutions in the United States and Canada.
Start date: ASAP.
Contract Term: 6 month rolling contract, subject to an extension
Office Location: remote in Canada/Liberty Village, GTA (Toronto) Preferred
Hybrid: preferred on site on weekly basis if applicable
2+ years of experience either as a Customer Success Manager or TAM (Technical Account Manager)
Writing documentation & process improvement,
Our Client is transforming the grocery industry and is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, Our Client has been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. Groceries delivered to your door in as little as an hour. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...their efforts bring the company closer to being the operating system for the grocery industry.
About the Role - We are hiring an Associate Customer Success Manager to partner with and support our Client’s Enterprise Customer Success Managers as they grow their largest and most strategic retail partners. In this impactful role, you will explore creative solutions to retailer challenges using existing functionalities, manage retailer feature requests, maintain retailer information pages in internal hubs, monitor support ticket volumes, audit retailer whitelabel sites, and liaise with Product teams and other internal stakeholders to identify and bridge gaps in internal and external documentation.
About the Team - As part of the Enterprise Customer Success team within the broader Enterprise Solutions organization, you will collaborate with colleagues across multiple specialized groups such as Technical Account Management, Project Management, Solutions Architecture, Technical Support, Documentation, and Sales Engineering. tactical support to Enterprise Customer Success Managers in developing and leading growth and customer relationship strategies for strategic retail partners.
with Enterprise CSMs, Business Development, Data Science, and Product teams to formulate and implement best practices, playbooks, and growth strategies for whitelabel ecommerce.
as a subject matter expert on Our Client’s suite of enterprise products and services.
support ticket volumes and resolution times.
retailer whitelabel sites and marketing channels.
with site testing and new feature training for retailers.
years in Customer Success, Account Management, Technical Account Management, or related fields.
We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.
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