Customer Success Associate
7 months ago
**Responsibilities**:
- Act as the primary point of contact for customers, ensuring they receive excellent service and support.
- Develop and maintain strong relationships with customers, understanding their needs and business objectives.
- Proactively reach out to customers to ensure they are getting value from products or services and address any issues.
- Assist customers with onboarding, providing training, and guiding them through best practices.
- Monitor customer usage and engagement, identifying opportunities for improvement and growth.
- Coordinate with cross-functional teams, including sales, support, and product development, to resolve customer issues.
- Gather customer feedback and share insights with internal teams to drive product improvements.
- Identify opportunities to upsell or cross-sell products and services to existing customers.
- Create and maintain accurate customer records in CRM systems, tracking interactions and outcomes.
- Prepare and present customer success reports to management, highlighting key metrics and customer feedback.
**Requirements**:
- Associate’s or bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in customer success, account management, or a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in CRM software and customer support tools.
- Strong organizational skills and attention to detail.
-
Customer Success Associate
1 month ago
Toronto, Ontario, Canada Street Contxt Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Associate to join our team at Street Context. As a Customer Success Associate, you will play a critical role in ensuring our customers achieve their desired outcomes from our products.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand...
-
Customer Success Associate
5 months ago
Toronto, Canada Air Full timeAir is a Creative Ops System for Marketers. Our product automates the mindless tasks that marketers do every day to manage content and unlocks creativity through image recognition, automated versioning, and approval workflows. We launched in March 2021 and have raised $28M+ from world-class venture capital groups including Tiger Global, Headline Ventures,...
-
Customer Success Associate
2 weeks ago
Toronto, Ontario, Canada Jagger Full timeJob SummaryWe are seeking a highly skilled Customer Success Associate to join our team at Jagger. In this role, you will play a vital part in ensuring the success of our clients by providing exceptional support and guidance.About the RoleThe ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to work...
-
Associate, Customer Success
6 months ago
Toronto, Canada GoBolt Full timeLocation: Hybrid, Downtown Toronto **Join Our Mission**: At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of...
-
Customer Success Business Development Associate
2 weeks ago
Toronto, Ontario, Canada Snapcommerce Full timeAbout the RoleWe are seeking a talented individual to join our Operations team as a Customer Success Business Development Associate. This is an exciting opportunity to put your theoretical knowledge and education into practice, assisting our Operations team in tackling critical customer success and operational challenges/projects across the organization.
-
Bilingual Customer Success Associate
1 month ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeJob Opportunity:At Royal Bank of Canada, we are seeking a highly skilled Customer Success Associate to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our customers by providing exceptional support and guidance.Key Responsibilities:Provide top-notch customer service by identifying customer needs,...
-
Customer Success Associate, HealthTech
1 month ago
Toronto, Ontario, Canada CognisantMD Full timeTransforming Patient Care with CognisantMDWe are seeking a highly motivated and empathetic Customer Success Associate to join our team at CognisantMD. As a key member of our customer-facing team, you will play a critical role in ensuring the successful adoption and utilization of our digital healthcare solutions by our clients.Key Responsibilities:Act as the...
-
Customer Success Associate
3 months ago
Toronto, Canada OceanMD Full time**Join us as we change healthcare for the better.** OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers...
-
Customer Success Associate
5 months ago
Toronto, Canada Intelex Technologies Full time**Position Overview**: **Responsibilities and Deliverables**: - Own the ongoing Intelex relationship with assigned customers as it relates to increasing adoption, ensuring retention, and securing loyalty. - Provide reactive assistance to a segment of customers as required. - Aid in the refinement of the digital CS experience - Work to establish a...
-
Customer Success Associate
5 months ago
Toronto, Canada Jonas Software Full timeJob Description: POSITION We're excited to be adding to our amazing Customer Experience Team! If you like taking on challenges with a smile, have a strong sense of emotional intelligence, are highly organized, and are driven to excel, we'd love to hear from you. Reporting to the Head of Customer Experience, the Customer Success Manager will work with top...
-
Business Development Associate
2 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Business Development Associate - Customer Success Specialist to join our team. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.
-
Associate Customer Success Manager
1 month ago
Toronto, Canada Yotpo Full timeIf you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission?...
-
Associate Customer Success Manager
5 months ago
Toronto, Canada Yotpo Full timeWe have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...
-
Bilingual Customer Success Advocate
2 weeks ago
Toronto, Ontario, Canada Royal Bank of Canada Full timeCustomer Success RoleAt Royal Bank of Canada, we are seeking a highly skilled Customer Success Associate to join our team. In this role, you will be responsible for providing exceptional customer service to thousands of entrepreneurs as they build and grow their businesses using our platform.As a Customer Success Associate, you will be the voice of the...
-
Customer Success Advisor
5 months ago
Toronto, Canada AlertDriving Full time**Customer Success Advisor** **Position Title Recommendations for LinkedIn**: 1. Customer Success Specialist 2. Customer Success Associate 3. Customer Success Advisor **Reports to**:Customer Success Manager We are looking for a highly motivated and action-oriented individual to join our strategic Global Customer Success team in Toronto. Alertdriving®...
-
Personal Growth Success Coach
4 weeks ago
Toronto, Ontario, Canada Ignite your success Full timeUnlock Your Full PotentialAre you a driven individual seeking a new challenge that aligns with your passion for personal growth and empowerment? We are partnering with a premier mindfulness and personal empowerment organization to enhance its global impact.We are searching for a highly motivated and results-oriented Personal Growth Success Coach to join our...
-
Customer Success Strategist
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeAt Street Context, we are seeking a highly skilled Customer Success Associate to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and driving growth.About the RoleThe Customer Success Associate will be responsible for working closely with Account Managers and CSMs to support our customers...
-
Customer Success Associate, Healthtech
5 months ago
Toronto, Canada OceanMD Full time**Join us as we change healthcare for the better.** OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers...
-
Customer Success Liaison
2 weeks ago
Toronto, Ontario, Canada Street Contxt Full timeOverviewStreet Context is a leading provider of innovative solutions for the capital markets industry. We are seeking a highly motivated and results-driven Customer Success Associate to join our team.Salary$50,000 - $62,000 per year, depending on experience.Job DescriptionIn this role, you will be responsible for supporting our customers throughout their...
-
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer SolutionsWe are a leading customer solutions provider seeking a highly skilled and motivated Bilingual Inbound Sales Representative to join our team in the Scarborough area.Job SummaryThis is a full-time opportunity for an individual who possesses excellent communication skills, a strong work ethic, and a passion for sales and customer...