Client Service Representative
3 weeks ago
Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.
by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.
Site: Vaughan
Reports to: Site Manager
26 (Commensurate with experience and consistent with the UHN compensation policy)
Permanent Full-time
Altum Health is seeking a Customer Service Representative (CSR) to support our amazing team of clinicians and administrative professionals at our Vaughan clinic As an integral member of Altum Health, the CSR performs multiple and individual product/service support activities in adherence to established policies, procedures, guidelines, schedules and formats.
Assisting with client and product specific coordination and administration responsibilities to ensure individual product lines are operating in an efficient and effective manner
Providing clerical support services
Completion of Office Administration certificate or diplomapreferred
experience working in a Microsoft Office software environment an asset
Experience working in a health care environment an asset
Excellent interpersonal and customer service skills required
Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required
General knowledge of office practices, processes and procedures required
Knowledge of medical terminology an asset
Ability to produce high quality work in accordance with Hospital standards
certification an asset
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP )
Close access to Transit and UHN shuttle service
A flexible work environment
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
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