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Client Services Representative

4 months ago

Canada Empower Employment Platform Full time

Client Services/Benefit Representatives to help manage growing client needs and help provide both new and existing clients with the best products and services available. This is an opportunity to get a foot in the door with a company unlike any other, with career mobility to mid and upper level management. A Benefit Representative helps families establish what company programs are the best fit for them. All of this is done while working from home over the phone and using tools like zoom video chats. This is a virtual position.Why work for them? 1 word... CULTURE. I'm talking Instagram giveaways, Zoom happy hours, outrageous and funny virtual promotions and awards ceremonies. In fact it got them recognized as Forbes ranked "Top 25 happiest places to work". Apply today and see what they're all about. Responsibilities: Build trust with customer accounts through open and interactive communication Schedule and attend virtual meetings using Zoom and other platforms Monitor, identify, and mitigate account-level risks and up-sell opportunities Align product and customer roadmaps, deliver customer renewals Present to families different benefits programs, enrol new clients, open new accounts Oversee and prioritize each customer in your portfolio Qualifications: Must have a passion for helping others Proven ability to work as a productive team member Excellent communication and interpersonal skills Self-motivated team player, proficient in multi-tasking Proficient with computers and Zoom (preferred but not required) Ability to form and grow solid relationships with your client accounts Must be Canadian with work status, residency, or citizenship Managers are actively reviewing all incoming applications. Please apply with a most recent version of your resume (if you have one) and be on the lookout for text, phone call, or email from one of our hiring managers.