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Vice President Operations, Veterans Services

5 months ago

Toronto ON, Canada Lifemark Health Group Full time

Permanent Full Time Vice President Toronto, ON, CA

15 days ago Requisition ID: 21776

About Lifemark Health Group: 

Lifemark Health Group (Lifemark) is a leading Canadian healthcare organization committed to enhancing the quality of life for individuals. Offering a diverse range of interdisciplinary assessment and rehabilitation services, Lifemark provides exceptional care and support to help Canadians Live Life Well. 

About PCVRS  

Partners in Canadian Veterans Rehabilitation Services (PCVRS) is a Joint Venture partnership between Lifemark and WCG. WCG is a social impact organization that delivers life-changing employment and rehabilitation services across Canada. PCVRS was formed in 2021 to provide an interdisciplinary rehabilitation program that offers Veterans timely access to a wide range of medical, psychosocial, and vocational rehabilitation services across Canada. We are committed to delivering receive best in class, comprehensive, consistent, outcome focused care that optimizes Participants ability to engage in their life at home, in their community, or in their workplace. 

The Vice President, Veterans Services at Lifemark is a senior operational leadership role responsible for overseeing and directing the delivery of PCVRS services inside of the Lifemark care network. The incumbent will be responsible for continually improving the care delivery model to ensure a seamless client experience and exceed contracted service level standards. This leader will directly contribute to Lifemark’s impact on the well-being of veterans while furthering Lifemark's mission of helping Canadians Live Life Well. 

The successful candidate will be a results-oriented individual with a deep passion for healthcare service delivery, a people-focused leadership style, and experience in delivering operational excellence. Our current VP is retiring this summer after a long and successful career at Lifemark. There will be a well-supported transition period for the new VP. 

  Key Responsibilities:

Operations Management and Oversight:

  • Continually monitor and assess the effectiveness of program services and anticipate funder/Participant needs. 
  • Spearhead the design and execution of continuous improvement initiatives aimed at optimizing service-level effectiveness and efficiency.
  • Lead the development, implementation, and ongoing enhancement of healthcare programs designed to address the diverse physical, mental, and rehabilitative needs of Veterans.
  • Foster seamless cross-functional collaboration to facilitate the delivery of evidence-based services that align with industry standards.
  • Ensure consistent delivery of all contractual Service Level Agreements (SLAs). 

  Team Leadership and Coaching:

  • Foster a supportive team culture and environment conducive to collaboration and growth.
  • Provide coaching and mentorship to directors responsible for service delivery oversight.
  • Offer hands-on supervision and strategic guidance to ensure team success.
  • Assess and refine operational structure, job roles, and reporting relationships to improve decision-making efficiency and overall effectiveness.
  • Develop and manage annual operating budgets, ensuring alignment with strategic objectives and efficient resource allocation across departments.
  • Implement cost-control measures and financial forecasting techniques to optimize operational efficiency and mitigate financial risks.
  • Conduct regular financial performance reviews, analyzing key performance indicators and variance reports to drive decision-making and strategic planning initiatives.

Stakeholder Management:

  • Cultivate and oversee key stakeholder relationships both internal and external to Lifemark, including WCG, Veterans Affairs Canada, government agencies, and service-delivery partners.
  • Vigilantly monitor changes in the regulatory and policy landscape.
  • Ensure affiliates and partners uphold their commitments to quality and productivity.

  Key Skills and Qualifications:

  • Strong leadership skills with a proven track record of effectively managing and developing high-performing operating teams in a service-oriented environment.
  • Extensive experience in operational management within the service industry, demonstrating a deep understanding of industry-specific challenges and opportunities.
  • Exceptional planning and execution abilities, with a focus on driving operational excellence, optimizing processes, and delivering results that align with organizational goals.
  • Excellent problem-solving and decision-making skills, capable of identifying and addressing operational inefficiencies, driving continuous improvement, and adapting to changing business needs.
  • Superior communication and interpersonal skills, with the ability to collaborate effectively across departments, build strong relationships with stakeholders, and influence key decision-makers.

Note:  This position supports a contract with the Government of Canada and requires Reliability Status Clearance for Protected B level data. Employment is conditional upon meeting this criterion.

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