Retail Store Supervisor Full Time

2 months ago

High River AB, Canada Calgary Co-Op Wine Spirits Beer Full time

Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. The Liquor Store Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Liquor Store Supervisor reports directly to the Liquor Store Manager and provides direction & supervision to the Liquor Store Clerk/Cashiers. Provides customer service and maintains positive customer relations through the proper handling of questions, comments and complaints. Handles merchandise ensuring quality, minimizing damages and markdowns, provides substitutions and ensures price integrity including price changes.
Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized store is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris including disposal of garbage.
Performs duties following established Occupational Health and Safety, and Environmental regulations and policies to ensure the health and safety of all Employees and customers. and reports repair requirements to Liquor Store Manager.
Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims and proper storage of products.
Responsible for organizing and conducting inventory.
Provides supervision/direction to Employees in the Liquor Store in the following areas:
Technical training with day-to-day instruction, including orientation.
Application of effective customer service techniques.
Participates in program implementation.
Provides administrative support to the Liquor Manager in the following areas:
Participates in performance management of subordinates including verbal coaching, written work record documentation and preparation and delivery of performance reviews. Ensures subordinates are trained and possess the necessary skills, ability and experience required to perform quality work and meet the standards established by the Company.
Replaces shifts and authorizes appropriate documents.
Participates in interviews as required (with the exception of peers) and provides other administrative support such as preparation of letters of offer, staffing requests and budget information etc.
Reports any Policy and Procedure issues to the Liquor Manager.
Performs and follows all aspects of cash handling Policies and Procedures.
Responsible for running sales reports as required.
Opens and closes Liquor Store, completes daily reports and is responsible for selling memberships.
Additional duties include but are not limited to, security system checks, mail sorting and deposits.
Verifies accuracy of all signs and tickets in the Liquor Store, including conducting quarterly audits, ensuring “Not In Files” (NIF’s) and deleted items are handled in accordance with company policies and procedures.
Ensures all price tickets and signs are created, sorted and placed on the shelves prior to store opening each day as required.
Provides direction to contractors as required.
Basic Word, Excel and Outlook
Experience in supervising others, planning, ordering, and organizing events, projects and programs
Six (6) months of liquor retail experience with strong product knowledge and knowledge of provincial liquor regulations or equivalent retail experience
Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.
About Calgary Co-op
Owned by members, Calgary Co-op is one of the largest retail co-operatives in North America. We have locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore, that include: food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores. We also own and operate Community Natural Foods and Beacon Pharmacy. With over 456,000 members, 3530 employees, assets of $757 million and annual sales of $1.3 billion, Calgary Co-op is committed to delivering an exceptional customer experience through inspired team members. We are proud recipient of Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

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