Retail Store Team Lead
1 day ago
We are seeking a highly skilled and experienced Retail Store Team Lead to join our Esso High River team. As a key member of our retail operations, you will be responsible for leading and managing the day-to-day activities of our store, ensuring exceptional customer service, efficient operations, and high sales performance.
About the Role:- This is a permanent full-time position with a salary range of $60,000 - $80,000 per year, depending on experience.
- You will work 35-40 hours per week, Monday to Friday, with occasional weekends or evenings required.
In this role, you will:
- Hire, train, and manage a team of staff members to achieve sales goals and provide excellent customer service.
- Oversee the ordering and management of merchandise, including inventory control and stock rotation.
- Authorize returns and exchanges, ensuring that customers are satisfied with their purchases.
- Establish work schedules to ensure adequate staffing levels during peak periods.
- Sell merchandise to customers, meeting sales targets and promoting products effectively.
- Prepare and submit reports on sales volumes, merchandising, and personnel matters.
- Resolve customer complaints, supply shortages, and other issues promptly and professionally.
- Organize and maintain inventory levels, ensuring accuracy and efficiency.
- Supervise and coordinate the activities of workers, providing guidance and support as needed.
- Manage cash handling procedures, maintaining accurate records and preventing losses.
- Conduct performance reviews to assess employee performance and identify areas for improvement.
- Secondary (high) school graduation certificate.
- 1 year to less than 2 years of experience in a retail environment.
We are committed to creating a welcoming and inclusive workplace that values diversity, equity, and inclusion. We strive to provide equal opportunities for all employees and promote a culture of respect, empathy, and open communication.
We offer competitive salaries, benefits, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and working in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.
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