Manager, Community Services

3 weeks ago

Toronto ON, Canada CharityVillage Full time

Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families . With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 24 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto's diverse communities. To learn more about who we are and what we do, we invite you to visit our website at
Operating within the Community Services Department, the Manager, Community Supports is a full-time permanent position that will supervise and lead the following teams:

the Targeted Prevention program that works in partnership with schools supporting parents, professionals, and children and youth from K-12 with workshops related to mental health and prevention.
the Youth in Transition (YIT) program which operates in partnership with CAS to provide support to youth aged 16 – 24 years as they transition out of the care of the child welfare system, and
an interdisciplinary team of professionals who provide outreach, case management, counselling, peer support, and trauma-informed, culturally sensitive care to youth aged 12-29 years may have experienced or are at risk for sexual exploitation.
The Manager, Community Supports will develop and maintain awareness and prevention training for sexual exploitation and human trafficking delivered in community outreach to ensure it is reflective of current needs and best practices. The manager will develop, strengthen, and maintain strong collaborative partnerships across both children’s mental health, child welfare, and anti-human trafficking sectors.
Benefits: Competitive Group Health Benefits, Defined Contribution Pension plan
We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
We have a collaborative and supportive Senior Management Team.
We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.
Provide oversight of the program’s service delivery and day-to-day operations including staff recruitment, training, coaching, monitoring, and supervision.
Manage the service planning, coordination, and support of a team of interdisciplinary professionals; ensure high quality trauma-focused mental health service delivery that provides clients the highest level of care
Manage requests for service, provide program information, support program activities for clients and stakeholders; support staff in capacity building across community-based or other service type organizations.
Maintain safety and manage risk for the client and the organization, through direct support during work hours and on-call support, after-hours.
Develop and maintain relationships with external partners/ stakeholders to enhance services, improve accessibility and promote awareness and support across the sector predominantly around Human Trafficking issues and related mental health.
Develop and coordinate human trafficking awareness programs, through promotion, community education, and community consultation.
Demonstrate commitment to diversity, equity and inclusion.
MSW or a related master’s degree with membership in a college to practice and supervise psychotherapy.
~ Stages of Change; Anti-oppression, anti-racist training and application.
~ Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
~ An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
~ Harm-reduction training and experience
An understanding of electronic client information systems/databases, reporting, and impact analysis
Functional computer and client information system knowledge.
Fluency in another language(s), including sign language.
As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

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