Project Controls Specialist

1 month ago

Toronto ON, Canada Knewin Full time

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our missionis to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.
What Ontario Health offers:
Fully paid medical, dental and vision coverage from your first day
~ Health care spending account
~ Premium defined benefit pension plan
~Participation in Communities of Inclusion

The Information Management, Decision Support and Analytics (IMDA) division at Ontario Health is responsible for overseeing information management and information technology initiatives (IM/IT) with a strategic focus on improving access, quality, and efficiency of patient care. IMDA is responsible for several initiatives and applications including the Wait Times Information System (WTIS), the Emergency Room/Alternate Level of Care (ER/ALC) Information Strategy, the Electronic Canadian Triage, Acuity Scale (eCTAS) application, and the Ontario Renal Reporting System (ORRS). The Implementation and Support unit within IMDA is responsible for supporting change management with our external partners as it pertains to the deployment and maintenance of healthcare information management systems. The Service Specialist in Implementation & Support is part of a team who is primarily responsible for both project-based and operational technical and business support activities. This role liaises regularly and proactively with facility resources to ensure quality service, provision of guidance and prompt resolution of questions/issues. The successful candidate will be a highly organized, detail-oriented, service-minded individual possessing excellent communication, time and priority management skills along with experience in project management and technical support.
Delivers support services to engage facilities involved in data submission to Ontario Health’s Information Systems/Programs (e.g., Supports and trains facility resources on data submission business processes and reporting tools
Works closely with facility resources and internal team members to monitor deliverables to ensure timelines and program goals and objectives are met
Engages in planning and implementation activities to help support execution of process improvement initiatives to promote overall reduction of errors associated with data submission to Ontario Health’s Information Systems/Programs (e.g., Responsible for managing access control and user registration processes for various OH information systems
Works with hospital resources to troubleshoot operational HL7 message failures between OH applications and hospital information systems
Supports facility technical resources through testing activities to ensure hospital systems meet OH requirements for high quality data submission to various OH products/services
Performs application validation testing during project implementations, integrations, and upgrades
Proactively engages with facility clients, stakeholders and internal teams to effectively manage relationships and establish a trusted advisor role
Provides initial investigation and root cause analysis on user reported system issues and supports resolution
Supports the development of innovative approaches for addressing business, project and operational support needs
Recognizes and identifies business process issues impacting facility clients, stakeholders and internal teams through gained business/process knowledge, systems expertise, and data analytics capabilities
Identifies risks and issues related to project completion, including the identification of options for resolution and recommended course of action
Maintains facility information databases and profiles consistently and accurately
This role requires after-hours and/or weekend work
An undergraduate degree with a major/minor in healthcare administration, informatics, business, or equivalent experience is preferred
~3 to 5 years of previous experience in a customer service and/or technical support role acting as a trusted advisor is required (preferably in a healthcare setting)
~ Successful applicants should have experience with corporate and/or business-related communications

Highly organized, detail-oriented, service-minded individual possessing excellent time and priority management skills
Conceptual understanding of project management and implementation frameworks and/or agile processes
Understanding of HL7 messaging and other data standards is an asset
Familiarity with hospital information systems (HIS) is an asset
able to think and act quickly, is flexible and adaptable to change
Works well with people from different disciplines with varying degrees of technical/clinical experience
Advanced problem solving and business judgment skills is an asset
Knowledge of MS Teams, SharePoint, Microsoft Word, PowerPoint and Excel is required
Knowledge in SAS programming, Windows desktops, servers, Active Directory, Domain Controllers, and Networking concepts will be an asset
Employment Type : Permanent Full-Time
Francophone; members of 2SLGBTQIA+ communities; Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19.

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