![AutoJobsApply Inc.](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
4 weeks ago
Company Description
AutoJobsApply revolutionizes job hunting with advanced AI technology. We simplify the process, making it efficient and effective for job seekers of all levels. Our AI applies jobs for you so you succeed.
Role Description
This is a full-time on-site role as a Customer Service Representative at AutoJobsApply Inc. located in Toronto, ON. As a Customer Service Representative, you will be responsible for providing excellent customer service and support. This includes addressing customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be responsible for creating a positive customer experience through effective communication and problem-solving.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and phone.
- Provide accurate information about products and services to customers.
- Resolve customer issues and complaints in a timely and effective manner.
- Maintain detailed and accurate records of customer interactions and transactions.
- Identify and escalate complex issues to the appropriate departments or supervisors.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Assist in the development and updating of customer service procedures, policies, and standards.
- Provide feedback and suggestions to improve customer service processes.
- Collaborate with team members and other departments to ensure a cohesive customer service experience.
- Stay informed about company products, services, and promotions to effectively assist customers.
Qualifications
- Customer Service Representatives and Customer Support
- Customer Satisfaction and Customer Service
- Customer Experience
- Strong communication and interpersonal skills
- Ability to handle customer inquiries and resolve issues
- Problem-solving skills
- Attention to detail and organizational skills
- Experience in a customer service role is a plus
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Training and resources to help you succeed in your role
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