Associate Director, Business Solutions

Apply By: Tuesday, September 22, 2026 11:59 pm EDT

Associate Director, Business Solutions (Software Development)

Workplace Safety and Insurance Appeals Tribunal

The Workplace Safety and Insurance Appeals Tribunal WSIAT is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board.

The WSIAT is currently seeking a highly motivated, experienced IT manager to provide leadership, direction and expertise in the management and delivery of the WSIAT's portfolio of IT business application solutions. This hands‑on role directs and oversees software development and quality assurance for the Tribunal's internally developed and externally sourced software applications, using Microsoft‑aligned development platforms and frameworks.

The ideal candidate will have a software development background with progressive growth through team leadership and software development supervision/management, and a product management mindset.

About the job

Under the supervision of the Director, Information and Technology Services, duties are as follows:

• Lead a team of C#/.Net/SharePoint/website software developers in delivering business solutions to meet the diverse needs of the organization.
• Provide overall strategic and operational leadership of information technology business solutions for the Tribunal, including planning, development, testing, maintenance, evaluation, and coordination of all software development-related initiatives.
• Lead innovation, integration and standardization in the structure and processes relating to software development that meet the core needs of the Tribunal while maintaining a modern development framework and approach.
• Utilize judgment and latitude to effectively meet with, and consult extensively with, clients throughout the Tribunal.
• Own and provide end‑to‑end support and product management for the Tribunal's portfolio of business application solutions, both custom developed and externally sourced.
• Oversee the selection and management of IT application solution service providers optimizing a mix of in‑house and outsourced services.
• Manage a team of union and excluded software developers by providing work guidance, mentorship, and performance management.

What you bring to the team

Knowledge and Experience:

• A software development background with progressive growth through team leadership and software development supervision/management.
• Experience with overseeing product roadmaps for business‑critical software solutions.
• Senior I&IT strategic and operational leadership skills to develop and deliver a vision for the Tribunal's business application solutions, including planning, development, testing, maintenance, evaluation, and informed assessment of emerging technologies and competing options.
• Hands‑on expertise in software development and methodologies, application architecture, and systems modernization.
• Knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I&IT systems.
• Knowledge of data and information management practices, processes and enabling technologies.
• I&IT project management knowledge to manage and ensure integrated, cost‑efficient and effective planning and management of concurrent projects.
• Knowledge of and practical experience with emerging technologies in modern software environments, including cloud‑native platforms, AI‑enabled tools, automation, APIs and integration services, low‑code capabilities, and secure on‑premise and hybrid architectures.
• Experience with budget and financial management practices, processes, methods and principles.
• Knowledge of software tools, legacy and modern development languages and platforms, and database technologies that underpin modern I&IT business solutions.
• Knowledge of human resources practices, policies and procedures to manage department staff, develop organizational capacity, conduct recruitment, establish performance standards

Leadership Skills:

• Ability to leverage strategic leadership skills to drive major change required for delivering key business solutions priorities for a modern forward‑thinking I&IT group.
• Manage the team by communicating values, strategies, expectations, and promoting an engaged, collaborative and inclusive environment.
• Foster an environment of high performance, learning, growth and continuous improvement and builds a collaborative and customer‑centric team culture.

Communication and Interpersonal Skills:

• Effective communications skills to provide specialized technical advice a