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Billing and data analyst

4 months ago

Markham ON, Canada Enercare Inc. Full time

Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.
We are a company that believes strongly in the health, safety and wellness of our people. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

This position is responsible for executing tasks that will support various billing related operations with internal and external groups. The successful candidate’s primary responsibilities will include: configuring, managing and building SalesForce Marketing Cloud email notification journeys and fully supporting the end to end notification requirements. Will be responsible for conducting various functions such as processing transactions, monitoring system exceptions, analysis of files and batches related to billing or payments, billing and rate management as well as researching and resolving exceptions in these key areas. This role will also include analysis of system and user processes to propose and implement process, documentation and training for internal and external groups. The Analyst will also play a key role in contributing towards Enercare's success by meeting business objectives, improving the performance of internal operations, ensuring customer satisfaction and continuous improvement of operating practices and procedures to reduce risk and increase operational effectiveness.

Configure and manage Salesforce Marketing Cloud Notifications from build, design and complete execution of enabling a marketing cloud journey
Work closely with various departments to support the architecture and own configuring best-in-class implementations of Billing and Sales Cloud.
Configure Salesforce Solutions using point and click tools available on the platform ex. Understand and leverage Salesforce Platform to implement scalable solutions
Work closely with reporting and analytics team to develop and monitor controls to ensure all exceptions from order to cash are monitored and actioned
Partner with Billing and Offline managers to ensure that all controls are being actioned according to defined processes
Create adhoc queries using SQL, PowerBI and other tools and reports in order to understand billing or system exceptions
Resolve exceptions by identifying root cause, implementing solutions and fixing customer accounts Conduct account research and support for Billing & Collections, which includes research in various systems and requests from various functions across the organization
Work closely with Training and Quality Assurance teams to optimize Billing and revenue related processes
Provide analysis and present recommendations to leadership on system or process improvements Supporting other departments to achieve production service levels and any on-going project objectives Any other duties or initiatives required to maintain or enhance service levels

Salesforce CPQ , Service Cloud, Community Cloud and Sales Cloud certifications
Experience with SaaS Billing and Revenue solutions such as Zuora Billing and Zuora Revenue
Superior working knowledge of Microsoft Applications such as Excel and Access.
Experience with PowerBI or SQL is an asset
Minimum three years of experience in an operational environment, financial analysis or other roles that focus on root cause analysis within the scope of billing and revenue systems, with the development and implementation of controls and procedures
Ability to understand financial impacts and back-end banking environments
Extensive experience handling multiple billing systems and exceptions management
Ability to create and formally present recommendations to all levels, including senior leadership teams

We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.