Junior Windows Support Specialist

Bank on your terms with CIBC – whether it’s in person, over the phone or online, CIBC has you covered. We’re building a relationship-oriented bank for the modern world. You’ll be joining CIBC’s Network and Security Operations team. You will play a part our continuing Security environment transformation as we move towards Next Gen Firewall and VPN capabilities using the Palo Alto platform. You’ll support end-to-end project implementation working closely with our Security Engineering partners. You’ll collaborate with a diverse team to set up flexible, innovative solutions that deliver a best-in-class client experience. You will also provide rotational off-hours support for the Network and Security Operations team working to resolve incidents within CIBC's enterprise network.
Please note that this position requires after-hours support for project implementation and does require rotational after-hours support for incident.
You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.
Relationship Building with Internal and external teams is critical to our success, wewill need to build and strengthen relationship with multiple vendors; Continuous improvement to help with internal opportunities to make things better for the team. Assist with security configuration standards for systems and business applications. Assists in ensuring information security policies and procedures are followed.
You will help drive solutions to support with problem management tickets. Design, install, configure, troubleshoot, and manage security solutions. Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products. Participate in technical and non-technical projects requiring information security oversight and to ensure policies, procedures and standards are met.
Lead/mentor the team- Act as a SME for junior team members to help identify and verify system and application events Oversee the lifecycle of problems reported to you or discovered by you. This includes ensuring that the CIBC Enterprise Problem Management process is followed and appropriate quality is applied to all activities involved in your problem records including monitoring, tracking, and reporting.
Knowledge in security platforms such as (Palo Alto NGFW, Proofpoint, Qualys, SIEM , EDR, ServiceNow, etc.) Advanced knowledge and expertise across multiple Information Protection capabilities (security monitoring, threat intelligence, threat hunting, network protection, data protection, endpoint protection, vulnerability management). Its an asset if you have experience with Prisma Support.
Knowledge of multiple computing platforms including Windows, macOS, Linux, Unix, networks, and endpoints.
Deep understanding of perimeter security solutions (IDS/IPS, Web filtering, Application Filtering and Firewalling).
Hands-on experience working in an agile security team and can point to your impact in how you’ve helped improve security posture, preparedness, or maturity.
We work to recognize you in meaningful, personalized ways including a competitive salary , incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We’re building a relationship-oriented bank for the modern world. You’ll be joining CIBC’s Network and Security Operations team. You will play a part our continuing Security environment transformation as we move towards Next Gen Firewall and VPN capabilities using the Palo Alto platform. You’ll support end-to-end project implementation working closely with our Security Engineering partners. You’ll collaborate with a diverse team to set up flexible, innovative solutions that deliver a best-in-class client experience. You will also provide rotational off-hours support for the Network and Security Operations team working to resolve incidents within CIBC's enterprise network.
Please note that this position requires after-hours support for project implementation and does require rotational after-hours support for incident.
You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote.
Relationship Building with Internal and external teams is critical to our success, wewill need to build and strengthen relationship with multiple vendors; Continuous improvement to help with internal opportunities to make things better for the team. Assist with security configuration standards for systems and business applications. Assists in ensuring information security policies and procedures are followed.
You will help drive solutions to support with problem management tickets. Design, install, configure, troubleshoot, and manage security solutions. Implement technical systems and monitor them for unusual and suspicious activity across a wide range of products. Participate in technical and non-technical projects requiring information security oversight and to ensure policies, procedures and standards are met.
Lead/mentor the team- Act as a SME for junior team members to help identify and verify system and application events Oversee the lifecycle of problems reported to you or discovered by you. This includes ensuring that the CIBC Enterprise Problem Management process is followed and appropriate quality is applied to all activities involved in your problem records including monitoring, tracking, and reporting.
Knowledge in security platforms such as (Palo Alto NGFW, Proofpoint, Qualys, SIEM , EDR, ServiceNow, etc.) Advanced knowledge and expertise across multiple Information Protection capabilities (security monitoring, threat intelligence, threat hunting, network protection, data protection, endpoint protection, vulnerability management). Its an asset if you have experience with Prisma Support.
Knowledge of multiple computing platforms including Windows, macOS, Linux, Unix, networks, and endpoints.
Deep understanding of perimeter security solutions (IDS/IPS, Web filtering, Application Filtering and Firewalling).
Hands-on experience working in an agile security team and can point to your impact in how you’ve helped improve security posture, preparedness, or maturity.
We work to recognize you in meaningful, personalized ways including a competitive salary , incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Agile Methodology, Analytical Thinking, IT Process Improvement, Mentoring Staff, Operational Efficiency, Palo Alto Networks Next Generation Firewalls (NGFW), Security Operations, Service Delivery, Teamwork, Technical Knowledge Explore more InfoSec / Cybersecurity career opportunities
Find even more open roles in Ethical Hacking, Pen Testing, Security Engineering, Threat Research, Vulnerability Management, Cryptography, Digital Forensics and Cyber Security in general - ordered by popularity of job title or skills, toolset and products used - below.
#