Coordinator, Service Management

3 weeks ago

Canada University of Ottawa Full time

Senior Coordinator, Academic Administration page is loaded Senior Coordinator, Academic Administration
Apply locations Ottawa, ON Main Campus time type Full time posted on Posted 6 Days Ago job requisition id JR12352 Follow us on LinkedIn
Employee Duration in Months (for fixed-term jobs):
Academic Delivery Support # of Open Positions:
1 Faculty/Service - Department:
Academic Administration Campus:
Main Campus Union Affiliation:
00About the Common Law Section of the Faculty of Law
Over the past 20 years, the Common Law Section of the Faculty of Law at the University of Ottawa has become a national and global leader in many fields. We are the only law school to offer a common law degree in both English and French, and our faculty is one of the most accomplished in the country. We also have a strong bond with the legal community in Ottawa and a special relationship with the Supreme Court of Canada. We are leaders -- leaders in research, leaders in the profession and leaders in our community. On any given day, members of our faculty may be seen testifying before a Parliamentary committee, providing expert commentary in the media, or contributing to public policy debates on the issues of the day. We are the most-cited law faculty in the national media. Through our dedication we have built strong experiential learning opportunities for our students where our students have unparalleled access to, and interaction with, the highest judges in the land to help foster an inclusive and high-quality student experience.  Under the supervision of the Manager, Undergraduate Studies Administration co-ordinates undergraduate studies office frontline service and business processes, directly supervising Work-Study Program students and serving as their main point of contact. Anticipates, analyzes, and interprets student requirements and determines the policies and processes to be implemented. Diagnoses student problems and makes recommendations to solve them, and ensures that these recommendations are implemented. Performs certain frontline duties to understand the issues faced by students and by senior officers who report to the incumbent, in order to implement projects to improve service. Process planning: In cooperation with the academic administrators, evaluates and proposes policies and procedures to be implemented, and sets the operational schedule. Plans, develops and applies work methods and tools to improve service performance and quality.
Plans, coordinates, assigns, and reviews duties assigned to senior officers, and serves as their resource person. Sets priorities, conducts short-term planning, and designs group and individual training plans. Supervises work performed by students, notably as part of the Work-Study Program, by setting priorities, motivating, guiding and providing feedback to these students.
Strong theoretical and practical knowledge of administration normally acquired through undergraduate university studies or an equivalent combination of studies and work experience

In-depth knowledge of high school, college and university undergraduate academic programs
Experience interpreting, communicating and implementing policies and procedures
Experience using software and computer systems such as word processors, databases, spreadsheets, email, the internet and student information systems
Ability to make decisions that could have an impact on students and/or employees of own unit
Knowledge of university administrative structures and procedures (an asset)
Experience researching and analyzing data and in writing administrative and statistical reports
Excellent communication skills to understand the needs of students and own unit’s employees
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Client Service Orientation: Help or serve others to meet their needs. The University of Ottawa embraces diversity and inclusion in the workplace. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.however, Canadians and permanent residents will be given priority.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
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